Ex-Piraeus Bank Bulgaria Head Office Building Sold

Resolute announces the successful sale of Piraeus Bank Group’s former head office building in Bulgaria on behalf of the bank.


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The acquisition of the Emerald Office Building, located in the Hermes Park and next to The Mall,
brings a much needed boost in investment activity to the Tsarigradsko Shousse office corridor in
[Sofia, Bulgaria, 13 March 2023] — Resolute Asset Management, responsible for managing and
monetizing the remaining real estate portfolio of Piraeus Bank Group in Bulgaria, has announced
the acquisition of the former head office building (Emerald Building) by MVF Holding for an
undisclosed amount.
The Class-A office building, comprised of nearly 7,000m2 of gross leasable area (GLA) and 90+
parking spaces, has been vacant since Piraeus Bank left Bulgaria in 2019. MVF Holding plan on
relocating their related companies’ various offices to the Emerald Building, operating under one
roof for the first time.
Emil Angelov, manager of Piraeus Real Estate, the company which owns the Piraeus Bank real
estate portfolio in Bulgaria, was pleased with the result, saying, “This transaction demonstrates
the quality of the Emerald Building as we were able to achieve an attractive offer price in a very
competitive environment.”
“Over the past two years we were approached by numerous potential investors and office
tenants,” commented Bryan Turner, Country Director for Resolute Asset Management in
Bulgaria, “but the owner-occupier model that MVF offered was the key to a successful
transaction for our client.”
For more information, please call Bryan Turner at +359 889 787 001, or email at
About Resolute Asset Management Group
Resolute Asset Management is a global real estate asset management and advisory firm with
over 330 employees and offices in 12 countries across Europe and the Middle East and has been
active in the Bulgarian market since 2014. Resolute successfully combines real estate investment,
banking, asset management and financing expertise to deliver innovative and effective asset
management advisory and portfolio management solutions to the banking and finance, private
equity, institutional and public sectors.
For more information, please visit www.resoluteassetmanagement.com
About Piraeus Real Estate
Piraeus Real Estate is part of Piraeus Bank Group and is responsible for the management of the
properties owned by the Group in Bulgaria.
For more information, please visit www.piraeusni.com/en

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Resolute acquires Piraeus Real Estate Management in Greece

Resolute Asset Management Group has acquired Piraeus Bank Group’s real estate management subsidiary and entered into long-term real estate servicing arrangements with the Group, further consolidating Resolute’s leadership position in the Greek market.

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Piraeus Bank SA (“Piraeus”) and Resolute Asset Management Group (“Resolute”) have
reached an agreement for Resolute to provide Piraeus with real estate services in Greece.

In this context, Piraeus Real Estate Management Single Member SA (“PREM”) has been acquired
by Resolute Hellas Single Member SA (“Resolute Hellas”).
The agreement refers to real estate servicing, real estate valuation services, and asset and
property management of Piraeus’ own-use and non-core properties in Greece.
Piraeus will receive state-of-the-art real estate services, and access to Resolute’s vast
experience and expertskills. Resolute Hellas will utilize the specialized know-how of its parent
and affiliate companies in the real estate segments, including the market leading technology
provided by its technology affiliate, Recognyte, and the advanced agency and property
services capabilities of REInvest Greece.
For Piraeus, the transaction is part of its strategy for further cost efficiencies and targeted
assets utilization, bringing cost savings of more than €5mn per annum.
Resolute Hellas is a fully owned subsidiary of the Resolute Group. Resolute intends to fully
integrate PREM’s operations and employees into its Greek activities, with the aim to further
consolidate its market leadership in the Greek real estate servicing, asset management and
advisory space. The transaction builds on Resolute’s existing long-standing relationship with
the Piraeus Bank Group, including the ongoing management of its non-core real estate
portfolio in Bulgaria.
Piraeus was advised by UBS Europe SE as financial advisor and Zeya Law Firm as legal counsel.
Resolute was advised by KPMG as financial advisor and KG Law Firm as legal counsel.
About Piraeus Bank
Piraeus Bank SA, 100% subsidiary of Piraeus Financial Holdings SA, is the leading bank in
Greece in terms of total market shares and branch network as at 30 June 2022, offering a full
range of financial products and services to 5.7 million customers in Greece, promoting
sustainable growth and the principles of responsible banking. For more information, please
visit www.piraeusbank.gr.
About Resolute Asset Management Group
Resolute Asset Management is a global real estate asset management and advisory firm with
over 200 employees and offices in 12 countries across Europe and the Middle East and has
been active in the Greek market since 2013. Resolute successfully combines real estate
investment, banking, asset management and financing expertise to deliver innovative and
effective asset management advisory and portfolio management solutions to the banking and
finance, private equity, institutional and public sectors


Η Τράπεζα Πειραιώς Α.Ε. («Πειραιώς») και ο Όμιλος Resolute Asset Management
(«Resolute») κατέληξαν σε συμφωνία παροχής υπηρεσιών ακινήτων στην Ελλάδα από την
Resolute στην Πειραιώς. Στο πλαίσιο αυτό, η Πειραιώς Διαχείριση Ακινήτων Μονοπρόσωπη
Ανώνυμη Εταιρεία («PREM») εξαγοράστηκε από την Resolute Hellas Μονοπρόσωπη
Α.Ε.(«Resolute Hellas»).
Η συμφωνία αφορά στην παροχή υπηρεσιών διαχείρισης και αποτίμησης ακινήτων, καθώς
και στη διαχείριση στοιχείων ενεργητικού και ιδιοχρησιμοποιούμενων και μη κύριων
ακινήτων της Πειραιώς στην Ελλάδα.
Η Πειραιώς θα λάβει σύγχρονες υπηρεσίες διαχείρισης ακινήτων και πρόσβαση στην μεγάλη
εμπειρία και εξειδίκευση της Resolute. Η Resolute Hellas θα αξιοποιήσει την εξειδικευμένη
τεχνογνωσία της μητρικής εταιρείας, καθώς και των θυγατρικών της εταιρειών που
εξειδικεύονται στους τομείς διαχείρισης ακινήτων, συμπεριλαμβανομένης της κορυφαίας
στην αγορά τεχνολογίας που παρέχει η θυγατρική της, Recognyte, και των προηγμένων
υπηρεσιών ακινήτων της REInvest Greece.
Για την Πειραιώς, η εν λόγω συναλλαγή αποτελεί μέρος της στρατηγικής της για περαιτέρω
εξοικονόμηση κόστους και στοχευμένη αξιοποίηση των στοιχείων ενεργητικού, επιφέροντας
εξοικονόμηση κόστους άνω των €5 εκατ. ετησίως.
Η Resolute Hellas είναι 100% θυγατρική του Ομίλου Resolute. Η Resolute σκοπεύει να
ενσωματώσει πλήρως τις δραστηριότητες και τους εργαζομένους της PREM στις ελληνικές
δραστηριότητές της, με στόχο να εδραιώσει περαιτέρω την ηγετική της θέση στην Ελληνική
αγορά υπηρεσιών ακινήτων, διαχείρισης στοιχείων ενεργητικού και συμβουλευτικών
υπηρεσιών. Η συναλλαγή συνεχίζει την υφιστάμενη μακροχρόνια σχέση της Resolute με τον
Όμιλο της Τράπεζας Πειραιώς, συμπεριλαμβανομένης της διαχείρισης του χαρτοφυλακίου
μη κύριων ακινήτων του Ομίλου στη Βουλγαρία.
Η UBS Europe SE ενήργησε ως χρηματοοικονομικός σύμβουλος της Τράπεζας Πειραιώς και η
δικηγορική εταιρεία Zeya Law Firm ως νομικός σύμβουλος. Η KPMG ενήργησε ως
χρηματοοικονομικός σύμβουλος της Resolute και η δικηγορική εταιρεία KG Law Firm ως
νομικός σύμβουλος.
Σχετικά με την Τράπεζα Πειραιώς
Η Τράπεζα Πειραιώς, 100% θυγατρική εταιρεία της Πειραιώς Financial Holdings, αποτελείτην
κορυφαία τράπεζα στην Ελλάδα με βάση τα συνολικά μερίδια αγοράς και παρουσία δικτύου
με στοιχεία 30 Ιουνίου 2022, παρέχοντας ευρύ φάσμα χρηματοοικονομικών προϊόντων και
υπηρεσιών σε 5,7 εκατ. πελάτες στην Ελλάδα, προωθώντας τη βιώσιμη ανάπτυξη και τις
αρχές της υπεύθυνης τραπεζικής. Για περισσότερες πληροφορίες, επισκεφθείτε
Σχετικά με την Resolute Asset Management Group
Η Resolute Asset Management είναι παγκόσμια εταιρεία διαχείρισης ακινήτων και παροχής
συμβουλευτικών υπηρεσιών με περισσότερους από 200 υπαλλήλους και γραφεία σε 12
χώρες της Ευρώπης και της Μέσης Ανατολής, ενώ δραστηριοποιείται στην ελληνική αγορά
από το 2013. Η Resolute συνδυάζει επιτυχώς την τεχνογνωσία σε επενδύσεις, τραπεζικές
εργασίες, διαχείριση και χρηματοδότηση ακινήτων για την παροχή καινοτόμων και
αποτελεσματικών συμβουλευτικών λύσεων διαχείρισης στοιχείων ενεργητικού και
διαχείρισης χαρτοφυλακίων στον τραπεζικό και χρηματοοικονομικό τομέα, τα ιδιωτικά
κεφάλαια, τους θεσμικούς επενδυτές και τον δημόσιο τομέα

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Resolute Asset Management Group to Sponsor the Global NPL 2022 international summit

Resolute is proud to be a sponsor of the Global NPL 2022 summit taking place on 5-6th of October in London (see link) where Partner, Nicholas Exarchos, will join a...

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Resolute is proud to be a sponsor of the Global NPL 2022 summit taking place on 5-6th of October in London (see link) where Partner, Nicholas Exarchos, will join a Panel Discussion discussing the latest developments in the Greek market.


Hosted by SmithNovak, the 4th edition of this international summit provides a platform for the Non-Performing Loans professionals from all over the world to network and discuss the latest opportunities and market challenges.


More information here: www.smithnovak.com/NPL.


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Resolute Asset Management Group and Cepal Hellas announce strategic agreement for real estate advisory and asset management joint venture in Greece

Resolute Asset Management Group is excited to announce the launch of their joint venture with Cepal Hellas to combine Greek real estate operations to create best-in-class market leader

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Cepal Hellas and Resolute Asset Management Group to combine Greek real estate operations to create best-in-class market leader
Cepal Hellas and Resolute Asset Management Group are very pleased to announce that they have reached a strategic agreement to merge their Greek real estate operations. The joint venture, under the name Resolute Kaican Greece S.A. (“RKG”) will consolidate the market leadership of the parties in the Greek real estate servicing, asset management and advisory space.
RKG will advise on and manage real estate for a broad range of clients, including banks, loan servicers, private equity and institutional investors and Greek government entities and institutions. Also included in the JV are Resolute Greece’s existing bank and investor clients, as well as the real estate assets associated with the €28 billion portfolios serviced by Cepal Hellas, and others.
RKG will exploit the specialized know-how of Resolute in the real estate and real estate NPL segments, market leading technology provided by Resolute’s technology affiliate, Recognyte, and Cepal’s high-tech e-platform and experience in the management of non-performing exposures (NPEs). The joint venture will also benefit from the state-of-the-art agency and property services capabilities of REInvest Greece, a controlling stake in which will be transferred from Resolute to RKG.
The JV will focus on delivering results in:
1. The management, value enhancement and monetization of portfolios of granular real estate assets;
2. Asset management and value creation for large commercial real estate assets;
3. Underwriting, analysis and advisory support in relation to real estate collateral of both performing and non-performing loan portfolios.
The combined capabilities and teams contributed to the JV not only benefit from innovative, cutting-edge approaches developed by the shareholders in their broader international operations but also from a scale which is unequalled in the Greek market.
Mr. Theodore Athanassopoulos, Chief Executive Officer, Cepal Hellas commented: ”Since the beginning of our operations, it was clear that successful management of the portfolios serviced by us requires the ability to understand, manage and monetize very significant numbers of real estate collateral assets. With RKG we will establish a leading specialized, independent Real Estate Servicer able to deliver on a very large scale with institutional standards. We are confident that RKG by relying on both Cepal’s financial strength and knowhow and Resolute
Group’s best practices and procedures, will lead the emerging Greek real estate management services market whilst contributing decisively to the effective management of Cepal’s NPL portfolios.”
Bill Hancock, Managing Partner of Resolute Asset Management Group, stated: “The Joint Venture will allow us to apply sophisticated internationally proven techniques of the two shareholders to both performing and non-performing assets and portfolios in Greece. With a common focus on maximizing the financial performance of real estate, we expect to transform the Greek market, to the benefit of our clients. Our clear goal is to make RKG the most effective independent adviser and real estate manager in Greece.”
The agreement is expected to be completed by the end of 2022 subject to the receipt of merger clearance.
Cepal was advised by UBS Europe SE as financial advisor, PWC as tax advisor and Potamitis Vekris Law Firm as legal counsel.
Resolute was advised by KPMG and Interpath as financial advisors and Norton Rose Fulbright as legal counsel.
About Cepal Hellas
Cepal Hellas, which launched its business activities in 2017, is a leading and pioneering Credit Management Servicer in the Greek market. In December 2020, Cepal implemented one of the largest carve-outs in the Greek market by incorporating 800 new employees in its headcount in 24 locations all over Greece. Cepal manages NPL portfolios amounting to €28 bn, the majority of which come from Alpha Bank and currently employees 1.100 people.
About Resolute Asset Management Group
Resolute Asset Management is a global real estate asset management and advisory firm with over 200 employees and offices in 12 countries across Europe and the Middle East. Resolute has been present in the Greek market since 2014. Resolute successfully combines real estate investment, banking, and financing expertise to deliver innovative and effective asset management advisory and portfolio management solutions to the banking and finance, private equity, institutional and public sectors.

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Resolute Asset Management Group launches Agency & Property Services Business

Resolute is excited to announce the launch in Greece of REInvest, its specialised real estate agency and property services business, supporting the Group’s core strategic asset management and advisory services offering. 

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Resolute Asset Management Group launches Agency & Property Services Business


Athens, Greece – 6-5-2022 - Resolute is excited to announce the launch in Greece of REInvest, its specialised real estate agency and property services business, supporting the Group’s core strategic asset management and advisory services offering. 


REInvest specialises in providing agency and property services to banks and specialised investors, including sales & leasing, property management, facilities management, technical services and valuations, with a particular focus on granular asset portfolios.


 “Resolute’s very significant activities in the Greek market have highlighted a critical gap in agency and property services for the provision of consistent high-quality support on a truly national level.  This is key to Resolute’s effective delivery of world class strategic advice and asset management, whilst also presenting great potential in its own right. Our successful experience in integrating REInvest across European markets, including the UK, Bulgaria and Cyprus show the invaluable impact of addressing this gap.” said Nicholas Exarchos, RAM’s Regional Partner.


 “REInvest’s proven approach and systems combined with the Group’s specialised technology offering are of particular value in the Greek reality.  The focus on portfolios of granular real estate, rather than large individual assets, magnifies the importance of property services efficiency and national agency distribution structure.  The launch of REInvest in Greece allows us to deploy the latest technology intensive property management solutions, and introduce to the Greek market additional bespoke tools and data systems developed by the Group specifically to support REInvest’s activities,” said Christoforos Stratos, Head of RAM Greece.


Resolute Greece will continue its current services, providing strategic advice, asset management and real estate structured solutions to clients in the Greek market.





Key contacts


Nicholas Exarchos, Regional Partner for Greece, Turkey & MEA



Christoforos Stratos, Head of Greece



Notes to editors


REInvest Greece SMPC is a subsidiary company of Resolute Asset Management SMPC, part of a global real estate asset management firm with over 180 employees in 18 offices across 12 countries. Resolute combines real estate investment, banking, and financing expertise to deliver asset management advisory and portfolio management solutions to the banking and finance and private equity sectors.









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RESAM Consulting announces new senior Appointments

RESAM Consulting (RESAM), the UK social housing subsidiary of the Resolute Asset Management Group, is very pleased to announce the appointments of Yogeta Partridge and Nicholas Holt as Directors.

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Yogeta joins RESAM from L&Q, where for 13 years she has worked in Treasury and as Legal Counsel, and Nicholas joins from Knight Frank after a career in senior management positions across several jurisdictions.


 “Yogeta and Nicholas bring both outstanding sector and wider business development experience, which will enhance our current team and expand the services we can offer our clients as the leading strategic real estate consulting partner to the affordable housing sector.” - Robert Kingsmill, Resolute’s co-founder and Head of RESAM


“We are excited to be joined by two individuals of the calibre of Yogeta and Nicholas to help us consolidate RESAM as a sector leading consultancy, designing and delivering strategic solutions for our clients in this critical market.’ - Bill Hancock, Resolute’s co-founder and Managing Partner


Resolute Asset Management Group, founded in 2010, provides innovative real estate solutions to its clients across the UK, EU and Gulf Regions, with over 150 professionals, and software and data solutions through Recognyte, its data and software business.   


RESAM is Resolute’s dedicated UK social housing business, providing market leading strategic consulting and real estate solutions to the sector.


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Resolute Asset Management Group Announces the Appointment of Nicholas Exarchos as Partner

Resolute Asset Management Group is pleased to announce the appointment of Nicholas Exarchos as Partner from 1st July 2021.  Nicholas will have regional responsibility for Greece, Turkey and the Middle East. 

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Nicholas joins Resolute Asset Management from Deutsche Bank where he was a Managing Director, Chief Country Officer for Greece and a senior corporate finance and capital markets professional.  In his extensive career Nicholas also worked at Credit Suisse First Boston and J. Henry Schroder Wagg.


Nicholas will be responsible, together with the respective Country Heads, for developing and implementing Resolute’s expansion strategy in order to consolidate market leadership across the region.


“I am delighted to be coming onboard at such an exciting juncture in Resolute’s development.  The post-COVID landscape requires significant adjustment to financial institutions’ management of their real estate related exposures and to investors’ real estate portfolio and asset management strategies.  Resolute’s unique combination of financial and real estate management expertise will be invaluable in supporting this process.”

-Nicholas Exarchos


“This new appointment is part of, and key to, our strategic focus on these markets in which Resolute has been enjoying extremely significant growth and increasing market share.  We have been keen to expand the senior leadership team to drive this growth and are delighted to have successfully attracted a candidate of Nicholas’s calibre, experience and reputation”.

- Managing Partner, Bill Hancock

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Data Drives Growth

How automated data remediation can improve your decision making

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If real estate lenders and investors are to make sound economic decisions accurate data is essential, yet the data available is often of poor quality and offers conflicting information. In order to minimise inefficiencies, it is critical that effective remediation techniques are utilised to determine your value creation strategy. 


Despite the importance of comprehensive data remediation, innovations in the field were few and the process long continued to remain time-consuming, burdensome on resources, and a source of disquiet amongst over-tasked employees. However, recent advancements in artificial intelligence (AI) technology has seen successful investors, financial institutions, and other real estate managers utilise automated data remediation in order to improve decision-making, eliminate inefficiencies, and maximise the value of assets. 


Data remediation is a multifaceted process that is often misunderstood. Generally speaking, it is the cleaning, organising, and transferring of data from different formats (e.g., spreadsheets, PDFs, public registries, etc.) to allow for meaningful analysis. In reality, much of the data remediation process’ importance lies in the correcting and replacing of incomplete, inaccurate, and obsolete data. 


Data Remediation is also a hugely laborious process, and one that saw analysts like Yousra Badra, now supervisor to Recognyte’s data and analytics team, working well past regular office hours to complete assignments on time. Working as part of a team that sorted data manually, Yousra recalls the lengths she and her colleagues would go to in order to ensure their findings were accurate. For example, depending on the task this could mean making dozens of calls, conducting deep-dives on the internet, opening and scouring documents one at a time, and on occasion even driving to physically inspect the asset themselves. This process was not just hugely wasteful, but as a 2007 Accenture Survey showed, middle managers like Yousra spend more than a quarter of their time looking for necessary information that is often incorrect. And yet, data remediation remains a crucial part of effective asset management because managers need to understand their assets to make strategic economic decisions. 


Typically, real estate lenders and investors accumulate large sums of data over an asset’s lifetime, and yet in a 2019 KPMG Global PropTech Survey the results showed that only 25% of respondents had a well-established data strategy that allowed for the effective collecting and analysing of datasets. In order to compensate, the data available on hand would be sent to teams like Yousra’s, who after remediating the data would begin sorting through the resultant data tape – a term used to describe the files containing organised, post-remediated data – before moving on to the verification process. Often, their findings would return poorly categorised assets, gaps in vital information, and data that was no longer relevant to the assignment. 


Recognising these systemic failings, developers specialising in portfolio management like the team at Recognyte worked to develop software that would automate the process while limiting the inefficiencies associated with manual data remediation. As a result, analysts are now able to streamline the process by uploading data to the system of their choosing, such as Recognyte’s own DataScout. These technologies utilise machine learning techniques, natural language processing, and image recognition to cross-reference different sources, return more accurate asset evaluations, and do so while leaving a clear audit trail. 


All that being said, it is important to keep in mind that while automated data remediation has improved the process, challenges remain. The biggest obstacle facing those tasked with sorting large portfolios of assets is that much of the information available comes from sources the analysts have no control over. This, of course, can lead to corrupted datasets that paint inaccurate pictures. However, steps can be taken to limit such errors, including the hiring of competent analysts to supervise the automated process. 


In today’s contemporary real estate climate, managers of all kinds are faced with a choice. They can do nothing and remain dependent on poor data. They can continue to utilise manual data remediation techniques and accept the associated burdens. Or they can embrace change and reap the benefits of automated data remediation. Regardless of the decision made, it is essential that as is true of Yousra, independent investors, financial institutions, and real estate managers alike remember one simple truth: “everything starts with data remediation.”

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Improving Real Estate Data Quality Through Natural Language Processing

Natural Language Processing is increasingly being used to collect, remediate and analyse enormous quantities of unstructured data across multiple industries. Recognyte takes a look at the impact NLP is having across real estate.

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Why NLP?

Processing huge quantities of repetitive data quickly and accurately is challenging to human beings. The more unstructured that data is, the more difficult the remediation becomes and the higher the error rates. Machine learning addresses this problem working with standardised and structured data, as well as transforming unstructured data enabling accurate processing of enormous quantities of data that could previously only be accessed via error prone and time-consuming manual processes.

Natural Language Processing (NLP) is a division of computer science in which the contents of written documents can be understood and processed by computers - including all our human nuances, spelling mistakes, colloquial terms, and huge variety of languages.

In real estate, NLP is increasingly being used to collect, remediate and analyse enormous quantities of unstructured data from a variety of internal and external sources regardless of format or language in a fraction of the time and with much greater degrees of accuracy, security, and oversight than current manual processes.  If you’re managing assets this enables you to quickly and accurately build, and constantly update, a detailed digital image of your real estate portfolio promoting better investment, lending and management decisions.

The Data Challenge

Investing in, owning, and managing real estate involves making economic decisions based on asset-specific, portfolio and market data. Comprehensive, accurate and complete data will result in more informed decisions and better results. It is important to understand the shortcomings of available data and attempt to remediate and enhance the data at the onset, as well as regularly maintain and update throughout the life of the investment. Currently, real estate owners and managers are faced with the challenge of dealing with incomplete, outdated, and conflicting data resulting in considerable time and resources being required to manually remediate these issues.

Why Remediate? 

Accurate, timely and relevant data enables better decision making, empowering value creation for real estate investors and financial institutions. Data remediation helps institutions reinforce their data and comply with regulatory requirements appropriately as well as reducing the resources, time, and associated costs required. It supports the identification of data that may be sensitive, valuable, or improperly used and directs the accurate data to the right endpoint. Remediation empowers advanced analytics platforms so that the right data is made available faster to the decision maker.

Digital Transformation

To have a comprehensive understanding of a real estate asset through its investment lifecycle, you need to look at a whole set of documents such as: title deeds, valuation reports, lease agreements, permits, floor plans etc. However, to successfully achieve this in a secure suitable format, you need an omnichannel approach, given the multiple different sources and formats. Information needs to be extracted, verified, and stored. The higher the number of assets, the larger the volume of documents which requires more resources and investment.

In 2020 the Covid 19 pandemic  highlighted the weaknesses in the real estate investment and lending markets, when the ability to physically meet a client, inspect an asset and access hard copies of documents was no longer an option or a simple process. The pandemic inadvertently accelerated the digital transformation of the real estate industry, forcing institutions to evolve their processes to keep up with the market. Integration of various AI technologies such as Machine Learning (ML), Natural Language Processing (NLP) and Computer Vision, as well as general data analytics, have become essential for real estate businesses to be successful in the long run.

NLP & Real Estate

Real estate valuation reports and agents’ listings contain key information about the property such as the property type, location, market value, built-up area and so on. This information is central to investment and management decision making. Using NLP, allows for rapid remediation, analysis, and actioning of huge amounts of data in a short period of time to deliver the information needed to make the most effective decisions.

Real estate valuation reports and agents’ listings contain key information about the property such as the property type, location, market value, built-up area and so on. This information is central to investment and management decision making. Using NLP, allows for rapid remediation, analysis, and actioning of huge amounts of data in a short period of time to deliver the information needed to make the most effective decisions.


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The rise of PropTech and its impact on Real Estate

Recognyte's Chief Product Officer, Mark Miller discusses the disruption PropTech is causing in the real estate landscape, and how leading edge businesses are acting now to stay ahead of the curve.

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Real estate investors and lenders have languished in the analog world longer than most other sectors, but in the last five to six years this is beginning to change.  

Whether it’s the engagement of buyer and seller who do their best to arrive at a fair deal with imperfect information, or an asset manager overseeing a large portfolio of real estate assets – there’s likely to be a significant investment in time and people to obtain sufficient information to make informed decisions. Without the requisite information the loss of value in a large portfolio can be significant.

However, this paradigm has shifted significantly in recent times as technology has liberated the property industry and brought it into the light – changing the way the whole industry functions from the ground up.

The range of innovations that technology has served up to the industry has been nicely packaged in a simple buzzword – PropTech. It’s the term that you will hear in every investor pitch, forward-looking article and debate about real estate.


What does PropTech really mean?

Fundamentally it means the shifting of real estate business models and processes into the digital world. Digital formats and online platforms, mixed with exciting advancements in machine learning and artificial intelligence, are used to unlock the potential of advanced data analytics and increase efficiencies as well as improving investment decisions.

In the same way that technology has disrupted other industries, leaving behind businesses who stick with outdated models and processes, PropTech is pushing forward new players or propelling the growth of those businesses that embrace it.


What is the impact of PropTech?

PropTech requires businesses to think in a data-driven way, forcing a change of mindset. This means those processes and systems which are not optimized to deliver data will be under significant pressure. The technology brings about the ability to collect data at scale across the whole lifecycle, which is then fed into predictive machine learning models to create new insights and information that were previously unclear or unattainable.

This requires companies and individuals in real estate to change their mindset as non-traditional variables can be refined to improve the information on the investment or loan real estate asset changing the insight of assets at scale.

When this works well it means the democratization of data, and the democratization of data makes the market more efficient. In the consumer real estate market, the result is online real estate portals becoming data infused to provide a source of truth. As more data is made available, or derived from existing data, for example image recognition, it will continue to improve the ability to make informed decisions - whether underwriting a more accurate valuation or offering a more appropriate debt-for-asset swap.


How can PropTech be used to its full potential?

To get the best out the PropTech revolution, businesses need to integrate true data-driven decision making into the processes and culture of their organization. Across the real estate value chain there are opportunities to structure captured data to augment real estate assets, conduct effective analysis and derive insights that allow long-term strategic decisions.

So, by taking data seriously and adjusting based on what you’re seeing out there in the field – you can be much more agile and forward-thinking from a business perspective.

Advancements in machine learning and artificial intelligence have made this an increasingly powerful proposition and if done well can give the company a unique edge in the market. It does require an effective data strategy and in recent survey (KMPG Global PropTech Survey 2019 ) only 33% of the real estate investment and lending market have no data strategy at all but only 25% have a well establish data strategy.

The success of recommendation algorithms has been proven in social media, entertainment, and e-commerce – to name a few; and now these tactics are being applied to real estate, thereby unlocking tremendous value. For Asset Managers, this has meant the ability to segment their portfolios based on traditional variables as well as non-traditional variables, (e.g., the quality of points of interest and socio-economic information) with sophisticated recommendation systems which provides significant value for Asset Management of large portfolio.



PropTech startups are growing by 45% CAGR, and €500 M has been invested in PropTech startups in Europe alone since 2014, making Europe a driving force behind a tremendous level of innovation.

As we have seen with other industries, the global pandemic has only accelerated the adoption of technology. This momentum will only serve to pull traditional real estate kicking and screaming into the digital world.

Companies who embrace the change and reform their organization with the latest PropTech in mind will increase their wallet share in existing markets and find new revenue streams by opening new markets and getting ahead of the competition.  



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News: Introducing Recognyte

  to spin off their Proptech AI and automation software businesses into an independent company.

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Resolute Asset Management Holdings, an international industry-leader in real estate asset management,has announced it will spin off its data science and technology businesses, allowing the two companies to pursue growth opportunities in their distinct markets.


The new data science and technology company, Recognyte, will continue to develop Resolute’s market-leading suite of AI-driven analytics platforms, and further its aim to transform real estate finance through continuous, technological innovation.  


"The spin-off is a hugely exciting moment because it enables us to fully address the enormous potential of both the core technology platforms and the product pipeline across a much wider market and range of use cases than those already covered by Resolute Asset Management”, said Bill Hancock, Managing Partner of Resolute Asset Management and Chairman of Recognyte.


Recognyte will be headed by recently appointed interim CEO, Richard Henshall, who’s significant involvement as Senior Advisor across both businesses from their infancy, brings with him the experience and in-depth industry knowledge required to guide Recognyte through this exciting period of growth.


“Recognyte unlocks value for our clients through applying technology and data science to generate deeper understanding of real estate assets. Our products are leading edge across the real estate and finance landscape and I’m excited to be steering this next chapter”, said Richard Henshall.


Resolute Data Science and Technology transfers to Recognyte

Resolute will continue to play a role in designing and commercialising Recognyte’s software and data platforms for its customers in real estate banking and private equity, and identifying new product opportunities in the Proptech space.


The spin-off will go ahead under a Technical & Commercial Cooperation Agreement, further formalising Resolute’s support for the further growth of Recognyte.


Resolute Asset Management’s thirty-strong team of software developers and machine learning experts will transfer to Recognyte, together with existing intellectual property and client contracts. 


Transforming real estate finance through AI and automation

Resolute’s core technologies, DataScout, ActiveEstate and AssetDynamics, were released across over 10 territories, between 2017 and 2021 to solve crucial real estate investment and lending problems  and enable clients to make and implement vastly better decisions about their real estate assets .


These technologies harness natural language processing, AI image recognition, satellite imagery analysis, open-source intelligence, geolocation, target audience identification automated valuation modelling and liquidity analysis to improve decision-making and deliver a huge efficiency boost to real estate finance and investment.


Recognyte products have been designed, tested and refined by senior asset managers at Resolute to give real estate professionals fully customisable solutions for both large, single assets and large  portfolios of multiple assets, enabling them to maximise the value of their assets using a data-driven approach.


The advanced technological capabilities have been a result of meeting asset management problems head-on in more than forty geographies, which has brought these products onto a path of continuous improvement.


Improving recoveries for financial institutions and investors

Following the financial crisis of 2007-2008, financial institutions and investors were confronted with obsolete, inaccurate and often incomplete data for vast numbers of real estate assets.


The challenge was to clean, remediate and re-underwrite collateral and real estate assets quickly, in order to allow intelligent and effective decisions to be made about non-performing loans and real estate asset management. Traditional data remediation and underwriting approaches on this scale were not a viable solution.


DataScout uses natural language processing, image recognition, satellite imagery, open-source intelligence, geolocation and deep-learning valuation and liquidity analysis to remediate data, creating a detailed and precise digital identity of all assets. Each asset can now be located, properly understood, analysed and assessed, with critical decisions supported by real time data and analytics, no matter how large the portfolio.


Optimising commercial performance for asset owners

To solve real estate asset problems effectively, and maintain and increase the value of their properties, asset owners and managers must closely track and monitor market positions and property values.


ActiveEstate collects  and analyses asset data in real-time, providing greater control and transparency throughout the lifecycle of real estate assets. This solution enables the user to understand complex and granular asset portfolios at a glance, and smoothly manage workstreams from a single, intuitive platform.


AssetDynamics drastically reduces risk and uncertainty for asset managers, providing greater financial control and oversight of property performance drivers for commercial real estate assets.


From site management and financial transparency to leasing strategies and legal issues, asset owners benefit from highly reliable strategic valuations and financial modelling that meet their business objectives.


The future of real estate finance

“In the wake of the financial crisis, no one was prepared for the structural changes in the real estate and banking sectors. As we anticipate the fallout of the global pandemic, our outlook is different: we now have the technological capabilities to assist investors and financial institutions to make a much smoother and faster recovery”, said Mark Miller, Chief Product Officer of Recognyte.


In over a decade of providing advisory and real estate solutions for a prestigious client roster, Resolute Asset Management has set the benchmark for accurate, real-time data  that enhances decision-making, and for the effective, efficient management of investment portfolios using this data alongside their intelligent software that consistently achieves optimal results.


“There is no doubt that automated data remediation, underwriting, analytics and management tools represent the future of real estate and real estate finance. The independence of Recognyte will allow us to extend our leadership in this space”, said Bill Hancock.

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Cyprus Real Estate Market | Residential Market Transaction Dynamics

Senior Analyst at Resolute Asset Management, Maria Evangelou, has conducted a data driven review of Cyprus' residential market transaction dynamics in 2020, and the inevitable impact of Covid 19 in 2020. 

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Transaction Volume

Transactions involving residential properties continued to dominate the market in 2020 (59% of total transactions, 62% of which involved flats).

Restrictions on property viewings and the partial operation of public services due to COVID-19 measures led to a decline of 63% YoY in transaction activity in Q2.

COVID-19 relief measures, launched by the Government to protect households and businesses, averted a sharp rise in unemployment and, along with the Interest Subsidy Scheme for new housing loans for owner-occupation, partly supported residential investments that showed signs of recovery in the second half of the year.

Price Distribution

Residential demand continues to be largely driven by the local population seeking lower-value affordable properties (57% of all residential transactions fall in the €50k-€200k price band).

The unprecedented business environment – a consequence of the lockdown measures and travel restrictions imposed – significantly affected demand for high-end residential properties. Demand for high-value properties (>€500k) declined by 46% YoY compared to low-value properties (<€500k), for which transactions only decreased by 17%.

* All figures exclude transactions due to bank restructurings
Source: Department of Land and Surveys (DLS), raw data extracted 16/03/2021

Geographical Distribution

The pandemic has curtailed residential trade across Cyprus, with the market in Nicosia proving to be the most resilient (3% YoY decline both in terms of volume and value) due to increased demand amongst locals for residential units, with the number of house transactions in this area increasing by 16% YoY.

Limassol and Paphos have been popular among overseas buyers and investors and while worldwide lockdowns and flight bans heavily affected both areas, these markets still constitute most (45%) residential transactions and make up 62% of high-value (>€500k) transaction volume.

The majority of flat sales occurred in Limassol and Nicosia: 60% of the number of units transacted and 72% in terms of value.

Limassol has had many high-value luxury units transacting in recent years that have been aimed at foreign high-net worth buyers motivated by obtaining citizenship via the Cyprus Investment Program and will become less desirable going forward due to the cancellation of the CIP in November 2020.

Whilst Limassol has been popular among foreign buyers for its luxury flats in high-rise buildings, both Paphos and Limassol have been popular among this group for its high-value luxury beach houses.

Paphos and Limassol’s houses tend to be expensive, as 59% of house transaction value were seen in these districts in 2020, while 51% of transactions occurred there.

* All figures exclude transactions due to bank restructurings
Source: Department of Land and Surveys (DLS), raw data extracted 16/03/2021

Foreign Activity

The majority (61%) of foreign transaction activity involved non-EU buyers. However, this cohort saw a 38% YoY decrease during 2020, while foreign interest by EU buyers declined by 25% YoY.

The Land registry recorded a decrease of 21% YoY in deposited contracts of sale by foreigners in Q1 when compared to the same period in 2019. Part of this fall was expected as the tougher criteria laid forth in the Cyprus Investment Program (CIP) came into effect in June 2019.

After the pandemic, foreign demand dropped by 62% YoY in Q2, but after the lifting of movement restrictions it saw a slight recovery in Q3 2020 and onwards. Real estate professionals exploited technology to maintain sales to overseas buyers, but travel bans and movement restrictions made things difficult.

During lockdown months, interest from non-EU buyers fell between 40% and 73% YoY, while October saw an increase of 30% YoY as buyers anticipated the termination of the CIP due to associated corruption.

Nicosia was the least dependent on non-EU buyers (5%) while Paphos (33%) and Limassol (32%) were the most popular, with numbers fueled by foreign holiday home buyers due to the CIP.

Demand by EU buyers declined by 58% YoY during the first lockdown, although it recorded a rise of 11% YoY in September due to the resumption of flights from British airports to Cyprus. Paphos continued to be the most preferred area among EU citizens (36%).

With the Brexit transition period coming to an end (31 December 2020), interest from British buyers who could secure a residence permit by purchasing one or two properties with a total worth of at least €300,000 increased.

Source: Department of Land and Surveys (DLS)

For more information contact maria.evangelou@res-am.com


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The Correlation Problem

Managing granular SME Loan Collateral for Non-Performing Loans (NPLs)

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Many of the collateral assets in the small and medium-sized enterprise (SME) segment are purpose specific business premises. Therefore, when borrowers fail, this usually implies that the collateral is occupied by borrowers that have ceased operations. Worse, the type of business previously conducted from the collateral assets is often no longer viable, sharply limiting any occupier demand for the premises. This implies a high correlation between the credit difficulties of the borrower, and the deterioration in value of the collateral.


Collateral valuations often do not reflect these changed circumstances, with valuers continuing to assume underlying occupier demand that may only be theoretical. Furthermore, original lending values are often used as a benchmark in the decision-making process, while the correlation issue in the default situation is ignored.


This failure to fully understand SME collateral and the dynamics of collateral value can lead to critical decision-making errors. Or, in other words, a proper understanding of the collateral and collateral recovery dynamics is critical, not only in the monetisation phase, but also in the pre-enforcement phase. Unfortunately, this interdependency between the probability of default and the loss given default is rarely recognised.


The ‘Do-Nothing’ Option?


Evidence shows that when SME loans deteriorate, achieved recoveries are highly dependent on the type of resolution strategy adopted. For the reasons outlined above, lenders typically overestimate likely recoveries from collateral enforcement alternatives.


Under typical workout and enforcement processes in many markets, lenders can take at least two (and often many more) years before they monetise or acquire the collateral; during this time the asset is usually not maintained, and in many cases is deliberately damaged or vandalised.


In our experience, value decay amongst vacant possession cases ranks second only to the ‘Correlation Problem’ as a contributor to the greater projected recovery gap in SME NPLs. For cases where collateral-based recovery strategies are employed, this implies that speed of action (both in obtaining control of the collateral and in actively stepping in to preserve value) and effective pre-marketing remediation are critical in preserving value.




The ‘Do-Something’ Option!


First and foremost, it is essential that early warning systems are implemented so that banks can begin assessing positions and identifying the different categories of borrowers across their portfolios. In our previous note[1], we recommended the segmentation of loan portfolios as an

opportune way for lenders to accomplish these tasks while recognising the severity of individual situations.


While Resolute has previously discussed[2] how to approach large, single assets, the non-institutional nature of SME collateral necessitates fundamentally different strategies. A failure to recognise these differences and implement recovery frameworks reflecting them is often a key contributor to observed underperformance of SME NPL portfolios.



Managing SME Loan Portfolios - Our Recommended Approach


Therefore, in preparation for the end of the moratorium period, we recommend banks immediately undertake an assessment of their portfolios while determining their strategy for managing resolution of the expected increase in NPLs. The key steps are:


1. Portfolio Data Remediation - includes conducting a thorough borrower and collateral review to assess each borrower and the collaterals they have pledged to define realistic recovery objectives. This review needs, amongst other things, to clearly identify potential recovery from collateral on the basis that the in-place occupier has failed, that similar occupiers are also likely to have failed, and that following borrower failure, significant value deterioration is likely to occur during enforcement.


These collateral inspections will provide banks with a benchmark target resolution value based on a rigorous present value (PV) analysis for each collateral in the portfolio. This in turn will allow for faster decision-making in the future, as well as the proactive creation of loan provisions where necessary. In particular, this exercise helps to immunise decision-making from many of the “original valuation” biases which otherwise emerge.


Using this remediated data and the enforcement scenario PVs, the lender will not only be ready to apply the strategies and measures needed should the loan become non-performing, but will also be focused on the importance of seeking consensual solutions based on viable restructurings.


2. Identify Borrower Default Probability – Following the data remediation, banks should be able to establish an early warning system for the most likely to default cases. A reasonable suggestion would be to then place each borrower into the following categories:


  • Category 1: likely performing- or low risk exposures
  • Category 2: higher probability of default – signs of credit quality deterioration
  • Category 3: unlikely to pay- showing evidence of credit loss


3. Identify Appropriate Consensual Solutions –The bedrock of a successful consensual resolution is a healthy relationship between lender and borrower. Lenders should be in regular contact with borrowers whose businesses or jobs have most likely been affected by COVID-19 measures to work out which consensual solution may work best.


Management should ensure that workout officers have at their disposal a range of consensual tools and that they are encouraged to engage with borrowers about the appropriate option. Also essential, following the end of the holiday period, prompt discussions need to be had with borrowers who may remain viable with debt reductions or credit restructuring.


4. Establish a Decision Framework – To enable effective and rapid action by workout officers, banks should implement a top-down SME workout strategy which supports early and aggressive solutions for the cases most likely to default. Establishing appropriate policies and procedures based on remediated data and simple formulaic/algorithmic approaches helps eliminate delays due to “paralysis-by-analysis”, in particular where fuelled by reference to the at-origination value of collateral. This in turn promotes the effective use of viable restructuring, by forcing a realistic assessment of the losses likely to result from collateral enforcement.


A typical framework should include:


1. A governance/management structure independent of the originating team, with clear criteria for transfer of management of each loan;


2. Establish PV recovery thresholds, defined through the PV analysis of the collaterals, against which restructuring alternatives are benchmarked and (semi-)automatically approved;


  • A clear suite of consensual solutions, including restructuring extensions and partial write-off, which officers may use and where levels are driven by the PV recovery benchmarks;


3. Scripted conversations and operating procedures clearly defined for officers dealing with borrowers;


4. Narrow approval frameworks for proposed restructurings, limiting revisiting of established benchmarks, and empowering workout officers to focus on delivering recoveries.



By having in place proper borrower and collateral assessments, lenders are in a position (i) to quickly implement consensual strategies based on objective criteria, (ii) to effectively delegate the power to swiftly and decisively resolve SME NPLs, and (iii) to create an appropriate focus on avoiding the failure of SME borrowers whose viability is critical to collateral values. Finding a resolution as soon as possible will avoid the inevitable value decay of collateral seen in portfolios across Europe, some of which are still being worked through 10 years after the last crisis.



Non-Consensual Cases


For those cases which are already past the point of a consensual solution or unlikely to be consensual, lenders should also start preparing for more efficient solutions inside the framework of the enforcement or insolvency process. Namely:


  • Credit Bidding – where there is an enforcement auction process, the lender should be prepared with an updated PV of each collateral to enable the bank to make a well-informed decision with regards to the right price and moment of the process to enter a credit bid (if required).
  • Auction enhancement – focus on marketing/advertising the auctions to attract a wider market interest outside of the usual sophisticated buyers.
  • Portfolio sale - using the updated PV analysis, lenders can appropriately price their NPL portfolios. Lenders who are well prepared can take advantage of opportunistic buyers as a potential faster resolution option.


Prepare to own - REO Ready


Finally, banks should be ready to own some collateral as enforcement auctions are inherently inefficient and an inability to onboard REO often creates a situation where NPLs remain “trapped” in enforcement processes for extended periods. A carefully crafted REO strategy, focused on accelerating time-to-final-recovery, can significantly reduce NPE inventory by allowing the lender, rather than a court or public official, to control the sale process of collateral.


On-boarding physically, technically, and legally clean REOs significantly increases the efficiency and speed of the monetization process. Banks need to be sure they have the necessary expertise, either in-house or 3rd party, to lead this important value optimizing exercise.





Amongst the fallout of the 2008 crisis, we saw well-prepared lenders were able to both maximise recoveries and minimise inefficiencies all while refocusing on new business opportunities to pull themselves ahead of the pack. From this, we know it is essential that present-day lenders have the appropriate data, strategies, and frameworks in place now if they wish to avoid the same consequences faced by their predecessors.





[1] (https://www.linkedin.com/posts/resolute-asset-management-llp_bank-real-estate-loans-and-covid-19-activity-6655943935698972672-eQ2Z)


[2] (https://www.linkedin.com/posts/resolute-asset-management-llp_retailindustry-covid19impact-activity-6664469880600834048-jNfR)



Bryan Turner




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A conversation with Denise Hamer at Kinstellar

Bryan Turner, Director of Resolute Bulgaria, speaks to Denise Hamer at Kinstellar about NPLs and his views on the future Buglarian property market.

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Bryan Turner, Director of Resolute Bulgaria, speaks to Denise Hamer at Kinstellar about NPLs and his views on the future Buglarian property market.



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COVID-19 and Hotel Loans

COVID has significantly impacted leisure and business travel and the hotel industry.  

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COVID-19 and Hotel Loans


COVID has significantly impacted leisure and business travel and the hotel industry.  Regardless if your expectations are that the crisis will lead to long-term changes to the industry or, alternatively, that there will an eventual return to the old normal, in the short to medium term the effects of COVID will be profound: travel has plummeted and most hotels are shut.


And while lenders to the hotel sector,  be they banks or loan investors, face a number of considerations common to other CRE loans, hotel loan portfolios require additional focus both because of their complex operational characteristics and the disproportionately severe impact that the crisis has had on the sector.


Defaults and Forbearance


At this stage most borrowers will be in default of one, or all, of their loan facility’s undertakings, financial covenants, and interest/principal payment terms.  Covenant waivers and temporary payment forbearance will be necessary and in the mutual interest of borrowers and lenders in almost every instance, and in some jurisdictions payment moratoriums have been legislated. While larger, complex, highly levered or already distressed situations will require detailed attention, lenders should establish high level waiver and forbearance guidance applicable across their hotel loan portfolios to facilitate and expedite implementing what will be a broadly portfolio wide “standstill” period.  At this stage we would expect most lenders will be in this explicit or de facto holding pattern across much of their book.


As lockdown and travel restrictions are lifted, travel will resume, hotels will seek to re-open and the industry will start to recover. Key to a successful recovery will be the combination of the desire, willingness, and ability of guests to venture forth again.  When this will happen and over what period is the big question, and the answer may not be the same for all hotel categories. This re-opening will, in due course, allow the timing and extent of the industry’s recovery to be better understood and future revenues, costs and cashflows to be more reliably projected, allowing new covenant and payment terms to be negotiated.


In some situations a more substantive financial restructuring than any currently implemented limited forbearance measures will be required, and inevitably lenders will find themselves the economic owners of a significant number of assets and businesses i.e. where existing equity has been wiped out and value breaks in the debt. Despite this, in most circumstances lenders should defer and, if possible, seek to minimize the number of situation where they onboard hotel assets, in particular where the existing legal owners and operators are adding value either through quality of management or provision of capital.


The benefit of delaying taking over assets, which would likely be a mistake in a more standard workout scenario, is that in this case it will be beneficial for lenders to see how individual properties, hotel sub-categories, locations and the overall travel market recover post-COVID.  For example, what were key success factors pre-COVID may prove less relevant going forward (e.g. will high occupancy rate targets be realistic), and the relative success of different operating models/segments will vary (e.g. the “stack’em high” budget vs. low density luxury categories).  The recommendation of minimizing, at least relative other real estate segments, the onboarding of hotel assets is a function of their complexity and operational nature, though in order to preserve value there will unavoidably be situations where some lenders will need to take ownership of properties. 


Therefore, on the decision tree of how lenders should manage their hotel loan portfolio, segmentation and triage will be an iterative rather than one-off process, and a measure of “planned procrastination” will be beneficial in making more informed decisions. However there is unfortunately a branch on the decision tree that will come up quicker on some transactions than would ideally be the case: new money.


Working Capital and New Money


Regardless of the situation lenders find themselves in - debtholders to a temporarily distressed but viable borrower, creditors with economic ownership, or actual legal owners of enforced assets - they will shortly be presented with the challenges and issues associated with reopening hotel properties, which in many instances will require funding.  Working capital is a key issue across the sector as even when closed, and almost certainly on reopening, hotels will need to fund expenses while generating little if any revenue. Many governments have made available support to businesses including employee furlough schemes, tax deferrals and holidays, and government guaranteed loans (in passing  the interaction of the latter with existing credit facilities should be analysed and understood from both a legal and commercial perspective). Lenders will nevertheless need to consider requests to allow access to revolving credit facilities and overdrafts and/or to provide new money facilities to support hotel businesses through to recovery.


The challenge is that these decisions will need to be made when it is hard to gauge the long term viability of some properties, with the uncertainty of how COVID might permanently change the industry adding to the usual difficulties of undertaking projections in a distressed situation.


Open or mothball?


For marginal situations the critical decision therefore is when is it going to be viable to re-open in a manner that is value accretive, or is better to keep the property mothballed for a period, potentially using the time to make needed changes to the property and re-opening when it is more feasible? This is a question of not only expected occupancy and room rates, but also the operating costs and requirements in the post-COVID operating environment.  What is the new break-even point, and how does that compare to the cost of mothballing a property for an extended period? 


To answer these questions requires analysis at both a macro and micro level. 


At a macro level reopening will not only require the legal framework that permits hotels to operate safely and efficiently, but it will also require operating procedures to be in place that inspire guests to have the confidence that it’s safe to travel both to the individual property and also to the destination. In most jurisdictions we are seeing the hotel industry work together with other travel service providers  and governments to ensure that business and leisure travel can resume, with appropriate safety measures in place, as soon as it is safe to do so, and that this message is delivered to the traveling public.


At a micro level answering the re-open/mothball/breakeven question requires a detailed analysis of the financial, operating, legal and health & safety aspects of a property’s re-opening and short-term business plan.  At the end of this paper we provide a check list of the factors for lenders to consider as they review re-opening/short term business plans and associated new money requests.  While the list may seem long and specialised, a thorough assessment is essential in more marginal situations to avoid throwing good money after bad.



The Longer Term


Navigating through the re-open/mothball/new money branches of the decision tree is an important near-term process that lenders will need to undertake. However it is unfortunately only the beginning of the difficult decisions for some portfolio positions. While attractive properties with conservative capital structures may require only a limited restructuring of their obligations, properties that are less prime, more highly levered or suffer disproportionately from the longer-term effects of the crisis will require more significant restructuring and/or new equity.  Many of the latter category will inevitably end up with lenders as their economic and legal owners, putting lenders in a more complex part of the forest with an even longer and more complex check list.  Undertaking appropriate analysis and making sound decisions at this stage will allow lenders to minimise these situations.





Elif Egeli Nisanci



Richard Henshall



Jon Hodnett



David McDiarmid






Hotel Re-Openings and Short-term Business Plans: Factors to Consider


Legal Requirements


Governments are adopting a gradual approach to reopening economies combined with the imposition of new rules and guidelines.


What are the new regulations?


-What are the occupational health and safety requirements for both guests and staff?


-Are there inspections or certifications required?


-Are there limitations on occupancy?

·       Rooms

·       Food and beverage

·       Other facilities (pools, spa, kids club etc.)


-What COVID screening or certification do you require for

·       guests,

·       employees, and

·       deliveries


What disclaimers or waivers should you require from staff and guests?


Financial Questions:


An updated business plan is required, with detailed cashflows that consider the additional start-up costs and capacity constraints in place.


-Is it worth opening the hotel with reduced permitted capacity?


-For instance, if a property catered principally to international business travellers, it might make sense to keep it closed due to the impact of quarantines, budget restrictions, insurance limitations, and as corporate travellers reassess the need for travel versus video conferencing there may not be significant demand.


·       Is it better to mothball for a period until demand recovers? or

·       Is it time to consider converting the property to an alternate use?


Issues that need to be considered include:


-Can the property afford to hire back its employees?


·  Due to occupancy restrictions, it is unlikely to need all its staff so what is the new resourcing required?

·  Are there union rules on who can/should be hired first?

·  Are there government support schemes and how do they impact staff hiring/retention?


-Are there sufficient funds in the operating account for restarting payroll, utilities, purchasing orders etc?  If not, are there government schemes or new equity available, or will lender support be required to fund this?


-What are the revenue streams?


·   Rooms (at permitted capacity)

·   How long it will take to put rooms back in inventory after each stay given additional cleaning?

·   Cancelation policy - can the property afford fully refundable reservations to be cancelled anytime?

·   Will restaurants be open - guests may not want to go outside to eat as they perceive less risk inhouse

·   Revisit menu - supplies to be ordered locally

·   No more buffets

·   Room service

·   Minibars - will people feel safe

·   Will spa and gym areas be permitted to be open and what services can they offer and under what conditions?

·   Changes required for pool and beach areas, other common spaces?

·   Meetings / events – will there be demand and given restrictions on crowds does it make sense to open?

·   Valet parking and other ancillary services – are they permitted and under what condition will they be allowed?


-New operating costs

·       Additional cleaning requirements?

·       PPE for employees?


Operators and Management Agreements

Where there is a sperate operator, their performance will be critical to successfully navigating through re-opening / recovery.  Lenders should review operator management agreements in place.


 -Are any COVID related amendments required/proposed/agreed, does the lender have to approve amendments?


 -Do economic and performance terms need to be adjusted?


 -Are there payment terms/deferral provisions that allow cashflow to be preserved?


 -What are the lender’s and/or the operator’s rights to assume or terminate the agreement on enforcement/insolvency/change of control of the property SPV?


Sales and Marketing Considerations


A re-evaluation of the property’s sales and marketing plan is necessary to see if it is still effective post-COVID as we are likely to see different channels recovering at different rates.


Direct and personalised marketing is likely to be the most effective channel as consumers are likely to stick with brands and locations that they feel they can trust.


Re-focus on those segments most likely to recover in the short term – domestic markets are much more likely to recover before international:

·   Which segments will recover and when corporate travellers, large groups, FIT?


·   Corporates may have realised they do not have to travel as frequently, corporate travel insurance or OH&S concerns may not allow as much travel and workforces will have shrunk.


·   Large travel groups – will probably not be allowed or be capacity restrained


·   FIT or leisure guests – will recover first but due to safety (cleanliness, crowd control, and fear of getting stranded) and shortage of money will be more selective


·   Focus on repeat guests who know and trust your brand and property.


·   Short distance car travel may recover before airline travel, therefore your local market maybe key as people go local rather than international this season.


IT Needs


Technology systems will need to be updated to allow for changes in booking and operating procedures in the new environment.


Revenue management will need to be revisited to allow for additional costs including likely increase in out of order rooms and last-minute reservations


·  Travelers will wait to see latest city data, travel restrictions and quarantine guidelines before they book


·  Properties need to calculate their breakeven points and offer promotions/packages accordingly


·  How do you price in the likely increase in demand for fully refundable bookings?


·  Ease of making, changing, cancelling reservations


·  OTAs in line with website information


·  Guests may use OTAs for comparison, but they may want to speak with the hotel directly when receiving final information particularly about health and safety in the local area and therefore more capacity maybe required for handling direct bookings


·  Touchless check in, arriving/entering to room, settling the bill and exit as much as possible


Architecture and Security issues


Physical changes will be required that have both a direct cost but also physical constraint impact on profitability.


- Are testing or temperature stations required?


- Are additional sanitation facilities required?


- Is more space required in common areas for social distancing and does this become a constraint on hotel capacity?


- How do you factor in social distancing in BOH- for instance can you institute one-way systems so staff do not constantly pass each other?


- Elevators – how many people at a time, cleaning after each use?


- Remove extra unused OSE from the rooms – less items to touch and clean


- Room service, housekeeping, laundry, gym lockers and showers, saunas, steam rooms and luggage service –is it safe to continue (and will guests think so), how do you need to modify?


- What additional PPE is required for employees?



- Should the property be converted to another use, then what are the demand factors


·   Offices – demand will decrease

·   Student housing - demand will decrease

·   Elderly housing – confidence needs to return and demand may decrease

·   Health related - research, hospitals etc. – are the elevators and rooms door large enough for wheel in beds, BOH is enough for social distancing, are the conversions temporary or permanent?

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The “Good Bad Bank”: An Alternative Approach to Reconciling Sound Banking Systems with Social Policy Objectives

The unique nature of the crisis requires an innovative response to the resolution of distressed borrowers, a variation to the so-called “bad bank” resolution structure which we have dubbed, the “Good Bad Bank” to help manage viable business back to health.

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Executive Summary

The unique nature of the COVID-19 crisis and its impact on the banking sector calls for an innovative response that balances the needs of the general populace, customers, and shareholders. That being said, while all parties have a vested interest in seeing strong economic recovery through the resolution of distressed loan situations and the continuation of the provision of credit, the desired means through which these ambitions are achieved will inevitably lead to divergent trains of thought.


Therefore, in order to be an ultimately successful one, the response to this issue is one that necessitates a holistic approach that will minimise potential conflicts, as well as the total cost to the general populace.


To achieve this result, it is essential that:  

- Viable companies are allowed to survive and continue employing staff,


- The capacity of banks to continue lending and stimulate economic growth is maintained, and


- State support is allocated efficiently to maximise its impact.


To do so requires a variation to the so-called “bad bank” resolution structures that have been used previously to resolve banking crises, an alternative we have dubbed: the “Good Bad Bank”. Sensible structuring of state bad bank arrangements (particularly transfer mechanisms) can avoid excessive “bailing out” of banks while being more cost effective for society than allowing significant business failures and an ossification of the banking sector.



The financial impact on the banking sector of COVID-19 differs from other crises as it is a broad-based global shock simultaneously impacting consumer demand, production, and supply chains.


Some of the characteristics which make this crisis unique are:


- Very broad-based (very few businesses have had a good crisis – even Amazon has found increased costs are offsetting gains),


- Sudden and complete shut-down (compared to a normal crisis where a progressive slow-down in demand allows firms time to adjust),


- Little or no time to prepare (either staff or stock levels),


- Efforts to re-open will be staggered and confusing,


- Extremely rapid rise in unemployment (over period of days not months),


- Likely ongoing (12-24 month) hit to consumer confidence.


Also of great significance: we are entering into this systemic crisis at a time when global economic growth was already slowing, and when national economies and banks are arguably in a weaker position than at the start of the global financial crisis of 2008.


For example:

- Growth is weaker than pre-2008 crisis, e.g. EEA GDP growth 1.2% in 2019 compared to 3% in 2007.


- Growth is slow despite persistent government stimulus to spur economic activity, which has led to high government debt: Euro Area government debt is currently at 88% of GDP, compared to 65% in 2007 before the last major crisis.


- Countries with the weakest banking sectors also have the worst performing economies. For example, Italy has had years of low growth (0.2% in 2019), high government debt (135% end-2018 vs 104% of GDP in 2007), high unemployment (>10% vs 6% end-2017) and a high budget deficit (-2.2% of GDP).


And, while governments and regulators in many countries have intervened by introducing key emergency measures (e.g. subsidies, bank forbearance/moratorium, liquidity support, etc…), when factoring in the reality that most did so rapidly and without an attached framework in place to aid in efforts of normalisation once the worse of the crisis passes, it is reasonable to suggest that the starting point for government support is weaker when compared to their capacity to do so in 2008.


Conversely, many banks are better capitalised than prior to the 2008 crisis, although problems persist in some countries.


For example:

- Many banks are still burdened by legacy non-performing loan (NPL) books from the last crisis (>€600 billion across EU markets), particularly in southern and south-eastern Europe, e.g. Italy at 7% officially acknowledged average NPL ratio, Cyprus at 20% and Greece at 35%. This is very different to 2008 when banks entered the crisis with historically low NPL ratios.


- Many European banks also retain significant indirect exposure to legacy NPLs, whether through financing provided on NPL sales or retained risk on certain NPL securitisations.


- The quality of bank loan books is not as high as might be expected. For example, the covenant-light leveraged loan market reached record volumes in 2019, and loan-to-value ratios on real estate lending were driven by valuations at rent levels in many cases at or close to historical highs and yields which were at unprecedented lows – similar to the market in 2007.


- The low quality of bank assets is apparent in Europe’s banks, having been trading consistently at an average of 50% price-to-book in recent years.


- Central banks have announced several initiatives to provide capital relief to banks (e.g. suspending countercyclical capital buffers) in order to encourage continued lending to the economy during the current crises.



- However, banks’ stronger capital positions and the recent regulatory accommodation need to be considered in light of the following:


- The latest EBA adverse scenario stress test in 2018, which modelled a cumulative fall in GDP over 3 years of 2.7%, unemployment reaching 9.7% in 2020, and a cumulative fall in residential and commercial real estate prices over 3 years of 19.1% and 20% respectively, resulted in a decrease in capital from c. 14% at the time to c. 10% for European’s largest banks. In our view it is likely the current crises will push all of these metrics, and the resulting decrease in banks’ capital, well beyond the EBA adverse scenario.


- Despite the accommodative stance taken by regulators, banks are likely to limit their support to the economy as they seek to assure market counterparties, bondholders and shareholders that they will not impair their capital positions.


- Legacy NPLs continues to weigh down the broader system. Of the ~€450 billion of NPLs which have left the balance sheets of European banks since the crisis, a very large proportion currently remain unresolved, sitting instead with alternative capital providers. These unresolved loans represent a continued drag on general economic performance.


The Issue

COVID-19 and the associated public health measures represent a massive and sudden exogenous shock to the real economy, and unlike previous crises this is not a cyclical downturn, deleveraging event, or the self-correction of market exuberance. But it has, depending on the market:


- Derailed a process of gradual economic re-equilibration and long-term growth, and / or


- Accelerated and exacerbated a pending correction in asset prices caused by excess liquidity.


The reflex (and correct) policy response from governments and central banks is a proactive approach to attempt to freeze economies to December 2019 levels of employment, productivity, and growth terms.  Therefore, social and public policy has focused on measures to support economic growth via:


- Maintaining employment,

- Supporting businesses to stabilise & revive,

- Maintaining communities and the provision of services, and

- Promoting consumer and business confidence and spending.


Banks have a critical role in facilitating these objectives through:


- Providing the channels through which government credit support schemes can be executed,

- Maintaining active general lending in an otherwise stalled economy,


- Managing distressed loans, via forbearance and moratoriums, in a manner that is, for the near term, aligned with public policy objectives:

Maintenance of employment,

Provision of services,

Protection of recoverable businesses.


However, over the longer-term, prudent bank management practices are likely to be misaligned with public policy objectives. As economies emerge from the crisis phase banks will:


- Defensively create capital buffers,


- Restrict lending in an uncertain economy,


- Focus on distressed loan management, implementing risk-adjusted recovery maximisation without a focus on externalities such as employment and other government objectives.


The Response – The “Good Bad Bank”


In order to resolve this crisis in an effective manner, what is needed is a government “Good Bad Bank” to assist private sector banks in resolving NPLs in a manner that is consistent with both private sector shareholder goals, as well as the government policy aims of maintaining a strong economy and maximising employment. 


The rapid implementation of a public sector bad bank structure will ensure effective public policy transmission and avoid one of the pitfalls from the 2008 crisis when new credit creation stalled, resulting in a prolongation of the downturn. To be most effective there should be a clear pathway from the current temporary crisis measures to a resolution framework, so that borrowers do not give up hope or lenders act precipitously, resulting in otherwise preventable insolvencies.


However, as outlined above, the actions of prudent banks (particularly if capital is stressed) will prioritise the interests of shareholders, and without intervention, will likely conflict with and impede public policy objectives.


Stressed Banks

Management Actions


Public Policy

Target Behaviour

Build up capital buffers (reduce RWA)

Reduce lending in uncertain environment

Focus on legacy recovery activities not new lending

Rapid resolution of NPL to cash maximisation

Prisoners dilemma of foreclosing quickly rather than risk further deterioration- no focus on multiplier effects


Actively advance new credit

Use prudential capital buffers to support new lending

Focus on providing stimulus funding

Fully evaluate externalities in lending

Gentle management of NPLs to preserve employment, businesses and communities

Increase risk appetite in uncertain environment



Separating banking sector assets between:


- “Social policy bad bank” assets where an ongoing degree of management and forbearance is required to support the wider social benefits generated by those assets (employment, housing, etc), and


- Normal economic assets that remain in the banking system



Will permit the wider public policy objectives of both strong banks to support economic growth while minimising the fallout from the current crisis.


Bad Banks


Good Banks

Mission to consider externalities – not profit driven but a holistic approach to value

Support potentially viable business on long road to recovery

Consider employment implications of actions

Consider impact on communities

Corporate mission to support societies


Elimination of legacy book frees up capital

Elimination of NPL income creates new lending pressure

Efficient mechanism to implement government-supported credit programmes

Management focus on new business, not on legacy



Ultimately, it is in the interests of governments, customers, and bank shareholders to support economic recovery in the most efficient manner possible. And this, we believe, requires the  implementation of a “Good Bad Bank” structure that will work with both banks and customers to ensure a smooth transition from the current regime of government-sponsored COVID-19 measures, to a post-crisis, economically viable system that stabilises employment through the continuation of viable businesses.


David McDiarmid: david.mcdiarmid@res-am.com

Richard Henshall: richard.henshall@res-am.com 

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Bank real estate loans and COVID-19

COVID-19 has created a potential perfect storm in terms of economic shock, where this procyclicality could lead to a credit and rating downgrade spiral, impairing banks’ capital positions and, importantly, their ability to continue to lend and support an economic recovery. 

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Bank real estate loans and COVID-19

While it’s too early to say what the medium term impact of the COVID 19 shutdown will be on the world economy and banking system, it is possible to highlight some of the issues and areas of concern that credit officers and portfolio managers should focus on, and some of the steps they should be taking to prepare themselves.

While our observations are applicable across the banking system, we have focused particularly on the impact on real estate lending.

COVID-19 regulatory and fiscal intervention

In response to the 2008 financial crisis, regulators globally enacted a series of changes with the aim of making the banking system more robust.  This involved a combination of global regulation via the Basel Committee, accounting changes (most importantly IFRS9 and, in the US, CECL), and changes to local regulation.  The cumulative effect of these changes was to create a better capitalised banking system.  However the changes also introduced a potential procyclical bias to banks’ behaviour when confronted with increased economic volatility or an extreme shock.

COVID-19 has created a potential perfect storm in terms of economic shock, where this procyclicality could lead to a credit and rating downgrade spiral, impairing banks’ capital positions and, importantly, their ability to continue to lend and support an economic recovery.  Blindly applying the new rules would result in an almost immediate recategorization of exposures across banks’ loan portfolios, resulting in significant increases in provisions and capital usage, impairing the ability of banks to advance further funds.

Regulators have recognized this risk and globally we have seen several responses including:

  1. On 3 April, the Basel Committee issued technical guidance that customers granted temporary relief from loan repayments do not need to be classified as past due or defaulted, that the capital required for state supported credit facilities should reflect the appropriate sovereign risk weighting, and that a measured approach should be taken in relation to applying IFRS 9’s expected credit loss accounting framework.


  1. Regional and local regulators have relaxed bank capital requirements to provide increased capacity to lend; for example, on 12 March the ECB announced a number of measures allowing banks to temporarily utilize capital and liquidity buffers to provide additional lending to support their clients and the economy. 
  2. Regional and local regulators have additionally provided guidance on the application of IFRS 9. For example, CBUAE has issued a new requirement for all banks to “apply a prudential filter to IFRS 9 expected loss provisions", adding that it aims to minimise the IFRS 9 impact on regulatory capital "in view of expected volatility due to the COVID-19 crisis." IFRS 9 provisions will therefore be gradually phased-in during a five-year period through the end of 2024.


  1. Various state guaranteed emergency lending programs and debt moratoriums have been announced and are being implemented, with varying degrees of teething problems, through local banking systems.

Out in the real world

While some of the regulatory pressures have been moderated to avoid a self-perpetuating cycle, this does not actually change the reality on the ground, it merely provides some breathing space for banks in which to make more thoughtful decisions about client and portfolio credit worthiness, and to prepare themselves for the increase in defaults and restructurings that will result. This real-world impact is reflected in the stock prices of banks which have fallen by more than the overall market and in the actions of rating agencies which have already started to issue downgrades.

The question is, what balance should a bank strike between the regulatory initiatives taken to forestall or mitigate the need for immediate action and manging the real-world impact of a credit crisis of highly uncertain breadth and depth?  In our view this requires adapting and building on the current tools and frameworks that most banks have in place rather than making any wholesale change in strategy.

One of the positive outcomes of the regulation post the 2008 crisis was the issuance of the ECB’s “Guidance to Banks on Non-Performing Loans”.  This Guidance put in place a common framework for NPL strategy, governance and operations, recognition and impairment measurements, and collateral valuation across the European banking system, an approach that has been followed by other regulators globally.

The ECB’s NPL Guidance has provided a common set of principles that have allowed regulators and banks to confront the 40% + NPL ratios that some jurisdictions experienced over the last 10 years.  To varying degrees, banks have established or built out their NPL governance and organisational structures, policies and procedures, systems, and reporting and control processes, in some instances creating full-blown “bad banks”.

As a result, many banks have implemented detailed early warning indicator and watchlist procedures tied to their IFRS 9 significant credit deterioration triggers (for those not immersed in the jargon:  a system to flag loans when they are likely to go wrong). The challenge is that under most banks’ policies and procedures, given the current environment, a reasonable credit officer’s answer to the question of “what should go on the watchlist” is “everything”.  As restructuring advisors, we have some sympathy with this answer; however whilst this is in theory correct, in practice it is counterproductive.  Such a simplistic answer does not allow banks to focus on the most critical credit situations, let alone implement the regulatory and government guidance to support clients and the broader economy through forbearance and, where appropriate, continue to advance new credit during this challenging period.

Real estate credit book focus

What does this mean in practice for the credit management of banks’ real estate loan books?  In our view each bank’s initial portfolio triage should be risk based with an emphasis on the potential longer-term effects of the crisis rather than the broad short-term issues, as critical as the latter may be.

What we mean by this is that borrowers across the board may require short term forbearance to accommodate the fact that tenants are unwilling or unable to pay rent while they are not operating due to government-imposed lockdowns.  This requires (in addition to seeking appropriate support for each bank’s foregone income) an efficient and broadly standardised approach by banks to provide forbearance and to apply a base assumption to not classify these exposures as forborne and/or IFRS 9 stage two (as permitted by the regulators). In some jurisdictions this forbearance has effectively been legislated.

In practical terms, a period of zero or reduced interest income through forbearance does not of itself lead to a significant long term deterioration in the credit profile of a loan position (particularly in a period of low interest rates where 6 months of capitalised interest may only mean a 2-3% increase in principal amounts).  It will make sense for banks to proactively establish standardised and simple forbearance programs of interest roll up/maturity extension for segments of the portfolio most affected (e.g. retail) and where a bespoke solution is not necessary, practical and/or will not materially change the bank’s risk profile.  For example, a granular portfolio of bilateral SME secured loans should be dealt with via a standardised approach while a large structured loan will require a bespoke solution.  This strategy will inevitably mean granting forbearance to a certain number of “strategic defaulters” who otherwise would have had the capacity to keep the loan current.  However, if the forbearance is a deferral of payment rather than forgiveness, we believe the overall benefits and efficiency of offering such solutions across the board outweigh the moral hazard created.

By providing a broad forbearance program to targeted segments of their portfolios, banks can focus their credit risk management resources on the medium to longer term impact of what the “new normal” may look like:

  1. On tenants' ability to pay,
  2. On market demand for premises if new tenants are needed,
  3. On valuation and collateral impact,
  4. On exposures to sectors where the level and timing of recovery will be most directly affected for an extended period: hospitality, secondary retail/malls, and potentially office,
  5. On higher risk situations including acquisition, construction and development loans, speculative grade and emerging/higher country risk exposures, concentrations in underwriting/syndication books, existing stressed/distressed situations, positions/geographies with high exposure to the oil and tourism industries, and highly levered and short dated maturities in general,
  6. On structured and syndicated exposures where the number of counterparties involved and documentation terms will add to the complexity of any required restructuring, particularly where non-bank lender involvement is likely to create significant complexity or inflexibility.


A critical input in segmenting exposure is understanding the availability and take-up of government support and intervention - including salary support, guaranteed loans etc. - and categorising situations between those where this support is likely to bridge the problem versus those where it will merely delay the inevitable.  This type of analysis will enable banks to adapt their watchlist criteria to capture the most relevant current risk factors.

In many circumstances the inevitable outcome will be that banks have become the economic owners of a significant number of assets and businesses (i.e. where value breaks in the debt and existing equity has been wiped out).  Banks will then need to determine whether the borrowers/sponsors and managers are adding value to the assets, either through capital or quality of management.  Where they are not, banks will need to act swiftly and decisively to ensure appropriately capable management is in place and in action to avoid a deterioration in value of the underlying real estate collateral.

In some sectors - hotels and shopping centres are seen as the most likely candidates - we expect that banks with large exposure concentrations will need to consider a systematic and structured portfolio approach to manage the near term collapse in credit quality and what will potentially be a longer road to recovery than for other real estate asset classes.

The macro question

As a backdrop to evaluating the impact on real estate loan portfolios outlined above it is too early to say which letter put forward by economists - whether V, U, L, W or any other between A and Z - will reflect the actual shape of the recovery.  It is equally not certain what permanent changes or existing secular trends the crisis might trigger or accelerate, such as high street retail transformation, office versus remote work, changes in business and leisure travel, etc.  Significant determinants of the above will be the period of lockdown, the way in which countries are enabled to emerge from lockdown (with or without significant ongoing restrictions, particularly on international travel), the longer term medical solutions and how this impacts consumer sentiment (vaccine, containment and/or treatments), levels of unemployment and the aggregate monetary and fiscal stimulus successfully implemented by regulators and governments, together with the legacy burden created by such monetary and fiscal stimulus.

While the shape of the crisis and eventual recovery are uncertain, most banks’ credit, regulatory and accounting frameworks provide for the use of scenario analysis,  including in relation to estimation of provisions and economic scenarios used in IFRS 9 to calculate economic loses.  This flexibility embedded in existing frameworks and models should allow banks to analyse the current volatile situation, though admittedly using a wider variety of forward-looking macroeconomic scenarios, overlays and sensitivity analysis than would otherwise be the case.

In addition to serving as inputs to the accounting and provisioning process, a set of standardised scenarios combined with the above segmentation process will allow banks to identify where to focus resources across the NPL lifecycle from early warning actions, early arrears through to restructuring and foreclosure activities.

As outlined above, the existing accounting frameworks provide enough flexibility to accommodate the current uncertainty such that a wholesale change in the scenario process is not required.  In addition, banks have been encouraged by regulators to adopt a balanced approach, giving greater weight to the long-term outlook when estimating credit losses and incorporating the relief measures granted by public authorities in their forecasts.

This balanced, expected outcome approach is appropriate in relation to overall provisioning and capital measures.  However from a risk management perspective banks should be focused on the ability to manage and mitigate their downside scenario, both at a portfolio level, for example in terms of sufficient resources to handle peak NPL volumes, and at an individual credit level, for example in terms of “worst case” work-out scenario planning.

Restructuring Execution

And finally, restructuring execution.  As stated at the outset, we are of the view that banks should utilise and build on the frameworks established to tackle the 2008 crisis, modified where required. Execution, however, is the one area that will present challenges even with the appropriate infrastructure in place (i.e. the requirement to ramp up the restructuring/work-out areas of the banks with experienced and qualified personnel to deal with a significantly higher flow of NPL transactions).  Though of cold comfort, banks that are still resolving the aftermath of the 2008 crises will be marginally better placed in this regard as they will still have restructuring teams and/or outsourcing arrangements in place, though they too will feel the resource strain. 

In summary:  the “to do” list

  • Review current NPL infrastructure in terms of governance and organisational structure, policies and processes, systems and people. Determine what changes need to be implemented to deal with a material increase in NPL volumes, particularly in terms of both restructuring execution and resourcing under a downside scenario and in the most critically affected asset segments.
  • Triage and segment exposures and portfolios based on risk, concentrations and ability to add value/manage risk.
  • Implement a standardised and simple forbearance program of interest roll up/maturity extension for lower risk/granular segments of the CRE portfolio.
  • Focus credit risk management resources on the medium-term impact of what the “new normal” economic and real estate environment will have on higher risk asset classes and exposures.
  • Consider the strategic and practical implications to the bank of having to take legal ownership of a significant portfolio of assets whose stabilisation and value recovery will require long term management regardless of the shape of the overall economic recovery.

The current debt moratorium provides an opportunity to get some of the strategic planning and resourcing work underway and prepare for what will be a very busy re-opening of the global economy.



Richard Henshall  

Email:  richard.henshall@res-am.com

Tel:  +971 (0) 501 034 177

David McDiarmid

Email:  david.mcdiarmid@res-am.com

Tel:  +44 (0) 7887 645 828

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Retail & Covid-19. Considerations for Banks and Owners

Covid-19 is changing consumer behaviour and has accelerated recent trends. A harsh recession could finish off many retail formats (and retailers), putting borrowers on course for default or debt restructuring.

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Milan, 7 May 2020

Dear Friends,

The customer is always right. Evolving and adapting to new consumer trends, formats and environments has always been a challenge for many retailers, retail owners and lenders. Like many other shocks, Covid-19 is changing consumer behaviour and has accelerated recent trends.  Shopping online and home delivery is creating additional pressure on retailers and retail owners to create a compelling argument as to why consumers should visit a shop, high street or shopping centre or buy anything at all in the current situation.

For retailers, shutting the door was easy. Managing personnel and stock will have been a challenge. Re-opening and winning back customers will take longer and will require a focus on business basics - product, message and clients - to re-build sustainable retail concepts. Many retailers have seen sales fall to zero, while supermarkets and some local small-town grocery stores have experienced the opposite, with sales increases of up to 30% and consumer behaviour commensurate to that of the 1950’s - shopping in the morning and then getting on with one’s isolation business (tea in the garden or a game of Call of Duty) in the afternoon. Most sustainable, well managed retail businesses are able to adapt to new trends over time. However, sharp, sudden shocks of this magnitude cannot be planned for. Luxury retail will be particularly hit given its reliance on travel and tourism, but the majority will survive. Zombie retailers that should have gone out of business years ago that have simply survived on low interest rates, debt riddled balance sheets and easy consumer credit, probably will not. As we emerge from lockdown, some retailers will be in a better position than others. Discretionary spending is likely to reduce. Some retailers will be better placed to capture demand. Many will go bankrupt.

The summary below is an overview of the current key considerations and challenges faced by both lenders and retail owners:

Lenders – Develop Strategic Alternatives

A harsh recession could finish off many retail formats (and retailers), putting borrowers on course for default or debt restructuring. Lenders should evaluate strategic alternatives rather than just take the default option of extending loans and hoping for the best. Lenders are in a challenging position, as in many cases they have or will become the beneficial owners of assets they do not have the organizational structure and expertise to take control of.

Banks should start preparing now for onboarding retail assets. Assets deemed to be the least suitable for loan restructuring will likely be those that are most adversely impacted.  (older, less dominant retail schemes or redundant retail formats). Many retailers will likely go into administration, increasing occupancy and income voids, and resulting in loan defaults. Some owners may decide to just walk away and hand the keys to the lender, and others may, out of desperation, try to renegotiate or delay debt enforcement.  In most cases, banks need to develop strategic alternatives, and be prepared to take control of and manage these assets. 

As they anticipate the cascade of defaults in their retail exposures, banks should take immediate steps to prepare and respond, including:

1.     Segment the book by borrower/owner – professional vs non-professional, likely survivors and non-survivors, considering i) How are they managing their retail positions in the current situation? ii) Have they been investing in their schemes during the crisis? iii) Do they have a plan for re-opening, and a clear approach for reducing the related risks?;

2. Segment the book by retail type/location/competitive position, and differentiate the positions that will likely be affected in the short/medium term and those that are likely to have longer term issues;

3.     Identify high risk borrowers and properties – assume these properties will ultimately need to be onboarded by the lender;

4.     Assume some owners will go into insolvency, and have a back-up plan for operations;

5.     Develop a decision tree and work-out plan for each asset;

6.     Prepare asset-level business plans before onboarding to accelerate repositioning and a sale;

7.     Be prepared to consider alternative uses for redundant concepts;

8.     Develop multiple exit strategies for each asset;

9.     Create an onboarding team and operational capability (internal or outsourced) to take control and manage repossessed assets;

Lenders who act quickly will limit the damage by being in a position to monetize their assets before their competitors, thereby maximizing recoveries and minimizing provisions.  Banks therefore need to be hyper-proactive in managing their retail exposures, as there are numerous operational and competitive threats that can erode the value of their collateral very quickly.


With the majority of retail closed, managing rents is a key issue for retail owners. Many retailers (with little regard to lease contracts) have requested deferrals, discounts or simply refused to pay rent, turning payments into a flexible (potentially cancellable) costs. As a result, there are some immediate actions retail owners should take if their properties are closed. They should:

1.     Focus on reducing operational costs of the retail centre with service providers and in turn the service charge paid by tenants;

2.     Monitor Government advice and timings regarding re-opening and be prepared to safety re-open centres while complying with all health and safety regulations (e.g. limiting visitor numbers, waiting lines, social distancing/density communication, hand sanitizer stations, regular in-depth cleaning, wearing masks and use of fresh rather than recycled air etc) as soon as permitted by local authorities;

3.     Move (even temporarily) to billing monthly where not already doing so. Communicate and support tenants through the crisis, prioritising those that need the most help, such as small and medium sized operators through rent relief and/or deferral and actively manage invoicing vs. collection expectations (and VAT obligations);

4.     Review tenant credit risk registers and develop alternative leasing strategies for units at most risk;

5.     Plan for regular property maintenance to prevent deterioration during the lockdown while reviewing CAPEX plans and deferring discretionary initiatives for 2020;

6.     Manage communications with wider consumers and consider engagement in solidarity actions in support of the communities within the catchment area of the asset;

7.     Negotiate forbearance with lenders;

8.     Review insurance policies for business interruption coverage;

9.     Communicate regularly with any furloughed staff, so they can be remobilized quickly;

The different types of retail owners should be differentiated in this new environment. The professionally managed and well capitalized retail owners will survive, but the non-professional and poorly capitalized owners will not. Those in between will struggle.


The next few months will be challenging. The extent of the damage to retail owners will depend on consumer behaviour, spending power and the knock-on effect to key tenants. The most negatively impacted will be the retail owners of less dominant, poorly managed and/or simply redundant formats that were facing existential challenges long before the pandemic-induced lockdown began.

Many retail assets will become distressed through an increase in vacancy and void lengths due to decreased tenant demand resulting in the inability to service operating costs and debt, which will have a material and adverse effect on capital values in the near term. 

Rather than dwelling on uncertainty and hope, a focus on sustainable asset strategies and detailed risk management plans will separate the strong from the weak.  

As people sit isolated at home with access to the world at their fingertips, the retailers and retail owners who survive and end up thriving will be those that are able to offer the customer a good reason or experience to come to their store or centre other than to simply buy an item.


Daniel Smith

Email: Daniel.Smith@res-am.com

Tel: +44 (0) 7834 572 842


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In the second of two notes, Resolute's CEO Bill Hancock shares his thoughts on COVID-19 on banks and the banking system

The Covid-19 crisis represents a clear threat to banks and their contribution to the effective functioning of the global economy. Realistic assessment of the impact on loan books and early decisive action are key to bank viability and to the availability of credit expansion in future recovery scenarios. 

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Dear Friends

In recent days, we have been repeatedly assured by institutional figures that the banking system is much better positioned to weather this crisis than it was in 2008. Whilst that would be reassuring, it is unfortunately not true.

To be clear up front, we like banks. Not only have they been our main source of employment for most of our adult lives, but their function is a key driver of growth (compare global economic growth before 1900). As we emerge in some fashion from this crisis, we will need credit expansion to fuel recovery, and that means banks. But simply put, when someone has suffered a potentially traumatic injury and may be in shock, a good friend is not the one who pretends that nothing has happened.

It is of course possible that the reassuring messages we hear from institutional figures are intended purely to shore up public confidence in the system, and do not reflect the true assessment of the level of damage which may be suffered by the financial system. We hope so, and if that is the case, we hope we are not adding fuel to the fire that they are trying to battle. But experience teaches us that in the early stages of crises, denial kicks in, and this is what it currently feels like. Given the unprecedented nature of this crisis, the sooner we recognise reality and the massive level of intervention that is likely to be required to preserve the credit channel capacity for credit expansion and policy transmission, the more the damage will be limited.

An assessment that banks are much better positioned to weather this crisis than the last (at least in terms of credit losses) must rely on some combination of the following theses:
1) The economic crisis is not as bad as 2008.
2) Banks have better asset quality.
3) Banks have better capital buffers.
4) The system is better prepared to support banks.
5) The Covid19 problem will turn out to be brief, with the overall shock passing quickly.

There is a possibility that (5) turns out to be the case. Suggestions in a number of geographies that new cases have peaked, studies postulating that the prevalence of unreported and asymptomatic infection mean that the end of the crisis is closer than expected and reports of the potential availability of fast-tracked vaccinations all leave open this potential outcome. However, public health policy is clearly being formulated on the basis that this will not be the case; whilst we hope for a short, v-shaped recovery, prudent policy in relation to the impact of the crisis on the financial system should not rely upon this hope either. Accordingly, this analysis focuses on the first 4 theses.

1) Crisis Not As Bad
We will not dwell at length on this point, as it was covered in our note of 25 March. Suffice it to say that every indicator points to a far deeper and more extended economic crisis than in 2008.

From a credit viewpoint, this crisis seems likely (absent outcome (5) above) to be of a depth we have not experienced in our working lives, with all the accompanying stresses to asset values, income and borrower performance. Underlying borrower and collateral value performance seems likely to be materially worse than in the 2008 crisis; how much worse remains to be seen.

2) Asset Quality of Banks

In 2008, banks entered the crisis with historically low NPL ratios. As in every crisis, they had learned the lessons of the past and their loan books were well positioned to weather a downturn. At least that was the prevailing view. That same old song seems to be playing now.

The reality is that on the asset side, banking systems across our markets enter this crisis weakened by three factors:
• In many geographies, banks are still heavily burdened by legacy NPL books of the last crisis (€600 billion across EU markets alone), particularly in southern and south-eastern Europe (e.g. Italy at 10% officially acknowledged (1) average NPE ratio, Greece at 40% NPE ratio), although other jurisdictions are not immune. Outside of the EU, rapid NPL formation was already anecdotally apparent in Turkey in 2019 and collapsing real estate values in the Gulf suggested rapid but asyet unreported NPL formation across those markets.

• Many European banks also retain significant indirect exposure to legacy NPLs, whether through financing provided on NPL sales or retained risk on certain NPL securitisations (2). 

• New, high-quality loan books: This could be a lengthy debate, but we limit ourselves to the observation that the covenant-lite leveraged loan market reached record volumes in 2019. Closer to our immediate sphere of competence, LTV ratios on real estate lending were driven by valuations at rent levels that were in many cases at or close to historical highs and yields which were at unprecedented lows. These are the same observations one can make about 2007.

On the asset quality front, rather than being well prepared, banks, for the first time in living memory, are entering a second severe crisis with the unresolved legacy of the last crisis still sitting on their books. If this seems unclear, a simple test is to contemplate why Europe’s banks have been consistently trading at an average 50% price-to-book ratio in recent times.

3) Capital Buffers
Of course, the genuinely good news is that capital buffers have increased. However, right now, with average Leverage Ratios at 4.5 – 5.0%, that means banks are 20-25x levered. This buffer does not represent adequate loss capacity in a potentially precipitately falling market.

Somewhat less simplistically, if we focus on CET1 Ratios, these have increased significantly since 2007, somewhere between a 66% and 100% improvement (depending on the impact of definitional changes). Right now, across most of our markets, reported CET1 Ratios are of the order of 15%. However, these reported levels need to be considered in light of the following:

• Absolute (not risk-weighted) asset inflation: Total loan assets across the banking system are up significantly; there is actually more leverage in the banking system than before the last crisis.

• Risk weightings: We should not forget that a residential mortgage at less than 80% LTV is a 35% risk-weighted asset. Many residential markets will already have suffered a hit sufficient to wipe out buyer equity. It seems that certain RWA definitions / calculations have not been built for this market. There is a real danger that RWAs are not currently a good measure of risk.

• Provisioning: Net new Loan Loss Provisions of Europe’s 20 largest banks have recently been below 2007 levels, both in absolute and percentage terms. The buffer represented by LLPs has been depleting, which means a more direct hit to capital from poor loan book performance.

1. We believe that this figure materially understates the true NPL ratio.
2. RWAs on some types of retained risk have increased, but these should be evaluated vis-à-vis probable total loss in a crisisstruck market.

• Asset Quality: Our cautions expressed in (2) Asset Quality of Banks (above), suggest a simple systemic underreporting of potential loan losses, which upon correction would represent a direct hit to reported capital buffers.

Leverage in the system is disturbingly high in the current circumstances. The repeated warnings of certain commentators (3) currently seem at risk of being realised.

4) System Capacity

Certain systemic changes that were implemented during and post the 2008 crisis (e.g. in Europe the SRM) clearly have improved the ability of the system to deal with the emergence of banking crises on a narrow basis (i.e. of single banks, groups of banks or on a single country basis). This is
unfortunately not the reality we currently face.

Rather, we are entering into this crisis, a systemic crisis, at a time when the capacity for critical fiscal and monetary intervention is already vastly depleted. The urgent interventions we have seen from central banks and governments are to be applauded. However, with interest rates already having been close to zero and vast liquidity already pumped into the system, monetary policy options are narrowing. Equally, deficits are not at historically comfortable levels, particularly when adjusted to reflect some of the more obvious impacts of the crisis (just for example, the Italian government is now the economic owner of approximately €50 billion of insured GACS NPL risk).

These systemic factors are compounded by the continued weight on the broader system of those legacy NPLs which no longer sit on the balance sheets of the banks themselves. Of the ca. €450 billion of NPLs which have left the balance sheets of European banks since the crisis, a very large proportion currently remain unresolved, sitting instead with alternative capital providers (fortunately net of significant write-downs). These unresolved loans represent a continued drag on general economic performance (as is perhaps best illustrated by the anaemic nature of recovery in Italy in recent years) and on the overall capacity of the economy to absorb further NPLs.

Perhaps the silver lining is that politicians and regulators seem to have learned from the 2008 crisis. The massive interventions already undertaken signal, for instance, that the deficit concerns which undermined action post-2008 have been re-evaluated. We do expect massive state intervention to continue, although the capacity to continue this will ultimately be constrained by the commencement of inflationary pressures.

Simply put, we see a willingness to pull out the stops on state intervention; unfortunately, monetary and fiscal authorities (across most of our markets) arrive at this juncture like a marathon runner who on crossing the finish line is asked to run 2 more marathons uphill. 

Perhaps it is worth adding that since we started to write this note, we have seen UK mortgage lenders substantially close for business, with those still open increasing minimum buyer equity contributions to 40%. The ECB has ordered banks to cease share buybacks and dividend payments. Rating Agencies have begun to systematically cut bank ratings. Limitless in Dubai has announced that it will be entering into restructuring talks. We expect that this negative news is likely to snowball in coming days.

As we stated at the beginning of this note, we like banks. Our comments are not intended to undermine banks, but rather to highlight the issues the system faces and discourage complacency. It is critically important that steps are taken now to ensure the availability of credit at such times as a new normal is established. This will require dramatic decisions, which will only be able to be made if the true potential impact of this shock is accepted and internalised.

In the short term, this means that banks should:
1. Urgently triage loan books in order to clearly identify and categorise borrowers / loans as (a) still viable, (b) viable but requiring some flexibility on timing and interest amounts, (c) potentially viable but requiring material restructuring (including possible debt forgiveness), and (d) not viable. These judgements need to be made using realistic assessments of the potential duration and depth of the crisis and of the process of post-crisis economic recovery.

2. Apply triage findings firmly in determining where to deploy financial and managerial resources. Categories (b) and (c) merit time, effort, funding and flexibility. Category (d) does not.

3. Present to regulators and government a realistic picture of the damage they are suffering. Unlike 2008, the challenges currently faced, and the crisis itself, are not the fault of banks; the financial system is as much a victim of the crisis as airlines, retailers or the hospitality sector. Given the pivotal importance of credit channels and credit expansion to monetary policy transmission, the health of the sector is vital to prospects of recovery. Interventions such as the IFRS 9 delay are to be applauded, but should not be allowed to camouflage the potential need for much more significant, direct intervention.

4. Actively seek early, dramatic intervention. Banks must focus on ensuring their continued viability as providers of credit to the economy and need to fight to avoid 2008-style measures which left the system fundamentally handicapped by the continued prevalence of bad loans as a drag on performance and management. Whilst the full introduction of broad support measures for banks is premature, the potential for a deep, prolonged crisis is clear and the time to prepare the appropriate large-scale contingency mechanisms is now.

5. Push for the creation and implementation of rational NPL resolution structures and mechanisms. Bank balance sheets are not the logical place for holding and managing loans which need, for public policy and equity reasons, to be managed gently. Similarly, half-measures risk creating significant structural impediments to intelligent resolution (4). The most obvious model for impaired portfolios currently seems to be that of the RTC in the US Savings & Loan Crisis. Given the near certainty that public policy will dictate that many non-performing borrowers should be saved, with their loans managed for the social benefit rather than the lender’s benefit, the creation of the appropriate public NPL resolution structures should be accelerated.

Across the globe, there is no doubt that the wave of fresh NPEs is coming. Now is the time to put in place the frameworks which will allow these to be addressed with appropriate sensitivity at the same time as preserving the viability of the policy-critical banking sector. As green shoots emerge, the world will need banks that are banks, not asset management companies. The time to act is now, rather than when the full force of the storm on banks’ loan books is already apparent.

Our thoughts are with all our friends in the banking and regulatory systems in addressing the issues they face. 

Keep safe.

Bill Hancock
Managing Partner


(1) We believe that this figure materially understates the true NPL ratio.

(2) RWAs on some types of retained risk have increased, but these should be evaluated vis-à-vis probable total loss in a crisisstruck

(3) One of our favourite’s is here: https://www.mdpi.com/1911-8074/12/3/152/htm

(4) See for instance the difficulty of implementing REOCO solutions within the Italian GACS framework.

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Resolute Asset Management announces Resolute Investment Management

Resolute Asset Management announces the authorisation of Resolute Investment Management to operate as an alternative investment fund manager

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Resolute Asset Management, the leading global asset manager and advisor on real estate and real estate loans, is pleased to announce that as of 24th April 2020, its wholly owned and independently managed subsidiary, Resolute Investment Management (Cyprus) Ltd has received authorisation from the Cyprus Securities and Exchange Commission to operate as an Alternative Investment Fund Manager (‘AIFM’) with license number AIFM31/56/2013.


Resolute Investment Management is authorised to provide Fund Management services to Alternative Investment Funds (‘AIFs’) with the following investment strategies:


  • real estate (all available strategies)
  • asset backed lending, and
  • distressed debt/restructuring.


In addition to the management of AIFs, Resolute Investment Management will provide fund set-up support and assist promoters in marketing and distributing units of their AIFs to investors across Europe through the EU Marketing Passport, subject to securing the Regulator’s approval following a simple notification process.


Bill Hancock, Co-Founder and Managing Partner of Resolute, commented, “We are very pleased to announce the authorisation of Resolute Investment Management to operate as an Alternative Investment Fund Manager. We believe that Resolute Investment Management will help us provide the Group’s existing clients, and other interested parties, with the ability to benefit from attractive collective real estate investment structures, delivered in a regulated environment.”


Resolute Asset Management is a leading global real estate asset management and NPL servicing firm specialising in the design and intensive implementation of value creation plans for real estate and real estate NPL assets. It assists financial institutions, institutional investors, fund managers and public sector clients offering a hands-on approach to each specific project. The company is active across Europe, the CIS and the Middle East, with offices in the UK, Bulgaria, Cyprus, Greece, Hungary, Italy, Portugal, Romania, Russia, Spain, Turkey and the United Arab Emirates with a team of over 180 highly-skilled professionals focused on delivering value to our clients.

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Resolute's CEO, Bill Hancock's thoughts on COVID-19's impact on the real estate market

In the face of the current uncertainty and volatility, decision-making paralysis becomes a real danger. It is time to act swiftly and decisively in order to ride out the storm. 

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Dear Friends

In the 30 years that the Partners at Resolute have been involved in managing distressed real estate across the globe we thought we had seen just about every variation on a real estate or banking crisis. This one is different; these are extraordinary times and it’s impossible to say with any certainty what the outcome will be. It is still very much early days but there are a few observations we can make.

In the short term we are already seeing an immediate impact on transactions and financings with most either being cancelled or deferred. Asset valuation and rational pricing have become almost meaningless terms, with volatility in many asset classes unmeasurable, liquidity failing, risk premia generally not measurable and any forward-looking income projection lacking a meaningful basis. In such circumstances, most capital providers will tend to focus on capital preservation and hoard capital until new market parameters (“the new normal”) start to become apparent. The old adage of catching falling knives is in force.

At the same time, we will see (are already seeing) distress across all real estate sectors as tenants hoard cash and struggle or simply refuse to pay rent on time. This is the first stage – cash crisis for real estate owners – as companies and individuals try to radically adjust their cost base to mitigate the dramatic fall in income they are experiencing. The issues and considerations deriving from this cash crisis are pertinent to both property owners and lenders exposed to property owners (so most of the banking system).

The resulting feedback loop has the potential to spiral into mass unemployment, market failure and banking crisis in turn leading to further falls in asset income and values. Fortunately, government recognition of the systemic and systematic risks has been swift and unprecedented action is being taken to forestall such a scenario; time will tell whether the tools available to governments are adequate, and what the side effects of utilisation of such tools will be.

Looking forward we know from theory and experience, including the 2008 crisis, that government liquidity actions are positive for property over the medium term; low rates are positive for valuations and risk premia will stabilise at some point. The real concern is on the income side.

A shut down of a few months, on its own, would not have a major impact on valuations, particularly if tied to government-mandated debt moratoria by the banks. However, the reality is that we do not know how long or how deep the crisis will be nor the shape or timing of recovery. We also face the potential of structural change to real estate usage given longer term health precautions and changed behavioural patterns of work, leisure and consumption following the crisis. This in turn implies uncertain real estate revenue streams over the medium term due to the economic impact on tenants and demand.

A very brief summary of the impact we are observing on individual real estate asset classes is attached at the end of this note.

In the current circumstances, property owners across real estate asset classes should be focused on the medium-term viability of existing tenants and the maintenance of occupancy, as these will be the critical drivers of recovery of asset income and value. Indeed, these may well be the crucial tests of the longer-term viability of many properties. This implies a need to work with tenants (and buyers of residential property), even at short term financial cost to owners.

We know from long experience that for assets that are underperforming or are particularly vulnerable, early decisive action is the best way to preserve long term value. Key actions to be taken should include:

  • Preserving cash, including looking at what government support or moratoria are applicable to the landlord, tenants or borrowers.
  • Proactively negotiating with tenants and occupiers as their long-term health is in the landlord’s best interests. Maintenance of occupancy is the key focus.
  • Suspending capex where appropriate, with the focus on essential maintenance to preserve value.
  • Managing working capital, with a focus on cashing receivables and on a not-business-as-usual approach to payables.
  • Securing and maintaining properties that need to be closed, to maintain long term value.
  • Proactively managing lenders, where appropriate.
  • Identifying and retaining key, critical talent.

This picture for the owners of real estate translates to the position of real estate lenders; in fact, many such lenders are now the economic owners of their real estate collateral. As such:

  • Lenders need to determine whether the existing legal owners and managers are adding value to the assets, either through quality of management or provision of capital. Where they are not, lenders need to act swiftly and decisively to ensure appropriately capable management is in place and in action.
  • Lenders need to appropriately support owners and managers who are proactively adding value to the real estate by financially and contractually accommodating the financial compromises they need to make with tenants.
  • Urgent triage needs to be conducted on real estate secured portfolios, particularly construction and development assets. Many such incomplete assets will have no clear prospect of providing an appropriate return on the residual spend; lenders need to segment portfolios between the still viable, the failed and the potentially viable. This exercise needs to be based on rigorous analysis of reality, not on simple mass haircuts.
  • Lenders need to lobby government and regulators (as they are already doing) for dramatic systemic intervention to ensure ongoing credit availability to the real estate sector. This requires direct policy intervention, given the reasonable tendency of each individual lender to use the benefits of interventions currently being made to shore up their own liquidity and capital positions rather than in providing new credit (to be clear, this is over coming months, not today).

At this moment, we are in the midst of a storm of unknown intensity and duration, and the analogy of a ship in a storm is appropriate. Now is the time to lower the sails, put out a sea anchor, and batten down the hatches. Those steps allow a ship to ride out the fiercest storm, even though in the process it may drift away from its desired destination; once the storm has passed the time will come to plot and seek to steer a new course, but that time is not now. Prepare to ride out the storm.

To our colleagues, our clients, our friends, stay safe.

Bill Hancock

Managing Partner


Summary Asset Class Observations

The most immediate impacts are being felt in the hospitality and retail segments, with government mandated closures and travel bans. However, no segment is immune.

• Retail: Closed stores and reduced consumer spending power will create immense stress for most retailers. Many were already experiencing difficulties and with limited cash reserves a wave of bankruptcies and store closures is likely. These factors, combined with the likely acceleration of online shopping habits during the current crisis, are likely to imply structural oversupply of retail space with a resulting negative spiral of retail rents and values.

• Hotel & Hospitality: Hotel assets are also facing all of the obvious short-term issues associated with lockdowns, flight groundings and termination of business travel. These issues are compounded by the issues of physical deterioration of closed hotels and the very significant uncertainties surrounding tourism demand in a future recovery: ongoing travel limitations, changed working and leisure habits and flight availability to name but a few.

• Office: Office markets are likely to see a slower decline given the longer nature of leases, the lower share of occupancy costs as a proportion of total costs and the less immediate impact of lockdown actions. However, the underlying decline in occupier demand will impact deeply, accompanied by a potential shift in fundamental office demand as work-from-home behaviour patterns and technology are developed during this crisis. Again, structural oversupply will likely create a consequential negative spiral of rents and values.

• Logistics: Logistics remains the greatest question mark, given the ongoing need for distribution and the potential for re-onshoring. Greater resilience is to be expected in the segment in the medium term, although in relation to individual assets tenant failure and shifting locational drivers remain of concern. Medium term relaxation of planning restrictions in light of structural changes in the economy driven by the Covid-19 pandemic may also impact.

• Residential: Residential real estate will in most markets continue to be driven by fundamental underlying demand (although this analysis may not apply in those of our markets heavily driven by expatriate occupier or foreign buyer demand). However, the impact of the crisis on incomes and credit availability is already apparent, resulting in material downward pressure on valuations and liquidity. Secondary sellers under income pressure, together with primary selling from distressed developers, are likely to have significant and sustained impact.

• Student Accommodation: In the student accommodation sector students are being sent home and while most of them will have paid for the current semester, the question is what will it mean for next semester. Fearful and financially stressed parents may think twice about sending their children away to study – assuming it’s even possible. As well the massive and sudden move to on-line classes may in fact having a lasting effect on demand in this sector as the education model itself is reassessed.

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Hotels and Covid-19

The Covid-19 pandemic is causing fundamental dislocation in the travel and hospitality industries.  Hotels in particular are experiencing deep pain as many have had to close and are receiving no revenue at all. 

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Dear Friends


The Covid-19 pandemic is causing fundamental dislocation in the travel and hospitality industries.  Hotels in particular are experiencing deep pain as many have had to close and are receiving no revenue at all.  They have had to lay off staff and postpone/cancel reservations, while absorbing continuing obligations to pay fixed costs (utilities, insurance, taxes, etc.) and debt service.  The downside of the 24-hour revenue cycle is being fully realized.


Winners and Losers

Nobody knows how long the lockdown will last and it will probably be lifted at different times in different regions, but it will cause lasting changes to the hotel industry.  The longer the lockdown continues, the more likely alterations in behaviour related to travel will become permanent.


One example is the increased use of videoconferencing, which will have a lasting impact on business travel as companies become more accustomed to this form of meeting and communicating.  It is uncertain how much this will impact the business segment, but there will be a higher threshold to justify business travel and we should assume it will decline at least in the short/medium term.  Further, it may cause a bifurcation in business travel between senior executive travel, which would favour the higher end of the business hotel segment and business travel that is absolutely necessary for location specific reasons, which will support niche properties with location advantages (e.g. proximity to hospitals, universities, transportation hubs, etc.).   As a result, the marginal business traveller will disappear, and the midmarket business segment will suffer.


The convention business will also be negatively affected as there will be less appetite to attend large, high density gatherings.  This may result in more virtual meetings and trade shows, which would adversely affect the large convention properties over time.


The loss of wealth and income across all socio-economic groups will also cause a significant decline in leisure travel in the near term.  For example, instead of taking two long distance holidays a year, people may only be able to afford one.  This will reduce overall spending but will also cause consumers to be more discriminating about where they spend their disposable leisure dollars.  Substandard leisure properties in secondary and tertiary locations will be affected as a result.


Owners - Prepare for the Worst

Hotel owners have limited options and they just have to do the best with what they have, but there are some immediate actions they should take if their properties are closed. 


- Liaise with the management company, if appropriate, and agree a plan, including any waivers required under the management agreement;


- Communicate with guests and provide incentives to return to the properties when they reopen;


- Manage a consistent message with third party OTA’s (online distributors);


- Negotiate forbearance with lenders;


- Review insurance policies for business interruption coverage;


- Communicate regularly with furloughed staff, so they can be remobilized quickly;


- Plan for regular maintenance of their properties to prevent deterioration during the lockdown;


- Conserve cash and negotiate with trade creditors.



The different types of hotel owners will be differentiated in this new environment.  The professionally managed and well capitalized owners will survive, but the non-professional and poorly capitalized owners will not.  Those in between will struggle.


Lenders – Anticipate and Act Quickly


Lenders are in a challenging position as in many cases they have or will become the beneficial owners of the assets but don’t have the organizational structure and expertise to take control of the properties, which are effectively operational businesses.  The default position (Plan A) will then be to restructure the loans and hope for the best.  This might work in a normal recession, but the long-term dislocation caused by the Covid-19 crisis makes this strategy less viable in many cases.


Banks should start preparing now for onboarding hotel assets.  Assets least suitable for restructuring will often be those most adversely impacted as described above (i.e. midmarket hotels targeting the marginal business traveller, convention hotels, and substandard leisure properties).  Hotels owned by non-professional owner operators will also be vulnerable.   Many hotel operators will likely go into administration, some owners may decide just to walk away and hand the keys to the bank, and other owners will desperately try to renegotiate their debt or delay enforcement.   In all cases, banks need a Plan B to take control of and manage these assets as Plan B will likely replace Plan A in many situations.


As they anticipate the cascade of defaults in their hotel exposures, banks should take immediate steps to prepare and respond, including:


- Segment the book by borrower/operator – professional vs. non-professional, likely survivors and non-survivors;


- Segment the book by hotel type/location/competitive position, etc. – winners vs. losers;


- Identify high risk borrowers and properties – assume these properties will ultimately need to be onboarded by the bank;


- Assume some operators will go into insolvency – have a back-up plan for operations;


- Develop a decision tree and work out plan for each asset;


- Prepare asset level business plans before onboarding to accelerate repositioning and sale;


- Be prepared to consider alternative uses for the marginal properties (e.g. health facilities, student housing, assisted living, long term stay, etc.);


- Develop multiple exit strategies for each asset;


- Create an onboarding team and operational capability (internal or outsourced) to take control and manage repossessed assets;


Lenders who act fastest will limit the damage by being in a position to monetize their assets before their competitors, thereby maximizing recoveries and minimizing provisions.  This means banks need to be hyper-proactive in managing their hotel exposures as there are numerous operational and competitive threats that can erode the value of their collateral very quickly.



As a result of Covid-19, a large segment of the hotel industry is facing an existential threat as changes in consumer behaviour, spending power, and business practices will cause fundamental and long-term changes to hotel utilization.  Changes in attitudes among business and leisure travellers and additional government regulations affecting the industry will become a drag on revenues for the foreseeable future.


Many properties will become distressed through a decline in revenues and inability to service debt, which will have a material and adverse effect on capital values in the near term.  There will be consolidation as the strong players absorb the weak and as lenders repossess assets.  The players who survive and end up thriving will be those best prepared to manage through this crisis.




Elif Egeli Nisanci

Email: elif.egeli@res-am.com

Tel:  +44 (0)7721 732 491


Jon Hodnett

Email: jon.hodnett@res-am.com

Tel:  +44 (0)7787 230 727

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Resolute Asset Management Group announce the election of new Partners

Resolute Asset Management Group is pleased to announce the election of Mario Bertolotti, Daniel Smith, and Julian Smith as Partners.

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Resolute Asset Management Group, the leading global asset manager and advisor on real estate and real estate loans, is pleased to announce the election of Mario Bertolotti, Daniel Smith, and Julian Smith as Partner’s reflecting the strong growth in the business since it was found in 2009.


Mario joined Resolute in 2017 and heads up our operations in Italy.  Mario has extensive experience in banking, real estate and distressed property investments having worked for Credit Suisse, BNP Paribas, CA Lazard FP and Crédit Agricole CIB in Italy, France and the UK.


Daniel joined resolute in 2014 after working in in real estate and asset management with Cushman & Wakefield, AXA Real Estate and Savills Investment Managers in Italy and the UK. Daniel Heads up the asset management team specialising in the repositioning of challenged assets.


Julian joined Resolute in 2015 and is our Chief Financial Officer. Julian has previously worked in several finance, risk management and leadership roles including with BCG partners, the US Department of Defense and the UK Armed Forces.


 Bill Hancock, Co-Founder and Managing Partner of Resolute, commented, “We are very proud to announce these 3 new Partners, which reflects the Firm’s continued strong growth and the internal development of talent. I am very excited at the growth prospects ahead of us as we expand our operations in  both Europe and the Middle East as well further developing  Resolute’s suite of technology-based real estate analytics and solutions.”


Resolute Asset Management is a leading real estate asset management and NPL servicing firm specialised in the design and implementation of intensive value creation plans for real estate and real estate NPL assets. It assists financial institutions, institutional investors and fund managers offering a hands-on approach to each specific project. The company is active across Europe, the CIS and the Middle East, with offices in the UK, Bulgaria, Cyprus, Greece, Hungary, Italy, Portugal, Romania, Russia, Turkey and the United Arab Emirates and prides itself on employing a team of over 180 highly-skilled professionals, possessing a unique combination of real estate principal investment, banking, workout and legal experience.


Bill Hancock


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Piraeus Bank Group Assigns Bulgaria REO Portfolio Management to Resolute Asset Management

Resolute to oversee the management and monetization of nearly 2,000 properties throughout Bulgaria with an estimate Book Value of approximately 130million EUR. 

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Piraeus Bank Group have entered into a contract with Resolute Asset Management Bulgaria to manage Piraeus legacy real estate owned (REO) portfolio in Bulgaria. Resolute will undertake property/asset management and monetisation of the portfolio to maximise proceeds for the Bank.  The portfolio consists approximately 2000 largely granular properties of all types, spread throughout Bulgaria. Included in Resolute’s mandate is the asset and property management of Varna Towers – an office tower and retail center in Bulgaria’s largest city on the Black Sea coast.


As part of the transaction Resolute has hired the Piraeus Bank Bulgaria staff who were part of the real estate team managing the portfolio.


Resolute manages and monetises REO (real estate owned)/granular real estate portfolios for banks and private equity investors in Bulgaria, Romania, Greece, Cyprus, Portugal and the UK.


"The decision to hire Resolute," says George Kormas - Executive eneral Manager, Head of Group Real Estate of Pireaus Bank Group and CEO of Piraeus Real Estate S.A., "was based on their excelled track record throughout the region and, specificall, their local knowledge and institutional level of professionalism in Bulgaria"


Bill Hancock, founding partner of Resolute Asset Management, commented, “The Piraeus portfolio in Bulgaria presents a unique set of commercial and operational challenges, but I am confident we will deliver the results our client requires.”


Resolute Asset Management, www.resoluteassetmanagement.com, is a specialist real estate asset management company, active in 10 countries across the EMEA, with a focus on distressed and impaired real estate requiring intensive asset management.


Bryan Turner

+359 889 787 001


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